Beschwerde #12 Pocket Play Spielothek

Pocket Play Casino - Withdrawal missing and does not answer emails

Von JukeJ

vor 3 Jahren

I registered and played on Pocket Play casino 22.8.2022. I won quickly 3600 euros and did a withdrawal request. They asked me to send verification documents and I sent them. After that they sent me an email that my account is full verified (25.8.). Since then I have waited to receive money to my bank account, but no money has come.

I can log in to my Pocket Play account and balance is 0 euros. I can see my playing history there, but if I try to see money transfer history it doesn't show anything and is "loading" forever. I have sent 2 emails (30.8., 4.9.) to their support, but they have not answered to neither. In addition, there is not live chat in their site so I can not ask to them that way. I wish very muck AskGamblers team could help me with this issue.

Unseriöses Casino Pocket Play Spielothek

Grund Verzögerte Auszahlung

Betrag €3600

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear Pocket Play Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Pocket Play Spielothek Beschwerde-Statistik

Gelöst 0 / 4

Durchschn. Betrag $3,037

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 5 Tage

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