Beschwerde #9 Pocket Play Spielothek

Pocket Play Casino - Declined to pay withdrawal of 580 euros

Von Joni U.

vor 4 Jahren

Hello,

I want to submit a complaint against this casino. The casino has delayed my payment for over 6 months now. I can't really get an answer from their chat agents why my money has not been paid. I have made a deposit of 200e on 14th of May and made a withdrawal of 580e in the same day.

I have contacted their chat several times but always they say that someone will contact me later by email after investigation but nothing happens.

In the beginning of November they told me that the answer will come when 6 months has passed from the withdrawal request.
Now after waiting for 6 months I asked about the situation and they just answered me that: "The relevant team confirmed that the refund request has been declined. In this case, the 580€ can't be refunded as per management decision. Unfortunately, this is the final decision."

I am hopeless with this, can you please help me with this?

Unseriöses Casino Pocket Play Spielothek

Grund Abgelehnte Auszahlung

Betrag €580

Diskussion

hesjonde

• Finnland

vor 4 Jahren

Hi all,

Notarized ID document provided to the casino. Aftet that they reopened my account and said that they have returned my balance there so I cand withdraw. I had 580€ in my account but they had returned only 500€...
I sent email to the casino, so let's see how things will proceed.

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 4 Jahren

Dear Pocket Play Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

hesjonde

• Finnland

vor 4 Jahren

Good news! PocketPlay Casino said that the payment can be processed once I have provided them the notarized ID.

I will keep you updated

Pocket Play Spielothek Beschwerde-Statistik

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Durchschn. Betrag $3,037

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 5 Tage

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