Wont let me verify because of my old visa card

Regarding the general facts:

I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.

I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.

Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.

After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.

The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.

I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.

When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.

Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).

Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.

Thank you for your attention.

I initiated a withdrawal of 250€ on 5th March 2024. It's been 15 days now, and my withdrawal is still in 'Pending' status. I've contacted support, and all they respond with is:

'We regret to inform you that your request has not been processed within 72 hours due to a high volume of requests.' And 'we are unable to provide you with a specific timeframe for its completion.'

My account has been verified, and this is not my first withdrawal. The first one went smoothly within the promised 72-hour timeframe.

But now, with this another withdrawal, it has been 15 days with no explanation other than 'high volume of requests.'

I cannot recommend this site to anyone!

Hi, please help me.

I saw a good level of trust in the Playfastcasino from your site and registered.

After passing verification with them, I made a deposit and played in the casino and sports.

How did I win against them? I now have 561 dollars in my account. I wanted to withdraw them, but they simply canceled my withdrawal or asked for additional documents for additional verification. I sent them all the documents they asked for on the same day. But they asked for more and more.

As a result, after confirming my documents, they informed me that we were canceling the withdrawal for an indefinite period. They don't say anything about the timing. How is it that they have a high rating for you?

I gave them about a month to check my account. But yesterday when I asked them in a chat how long it would last. They replied that they had no additional information.

Please help me.

Hello again,

I've got a delayed payment again. I already had the same problem with Playfastcasino last year. Last time you were able to solve the problem.

I'm fully verified. I had successfully withdrawals in the past but they declined my request again. And wanted documents they already received at least once. Ok, they wanted a Selfie with my ID again AND accepted it.

Till now they received the:

Passport + Selfie twice

ID card + Selfie twice

Driver's license + selfie

Statement of account

And cellphone bill.

Now my new withdrawal request has been pending since September 6th.

Please askgamblers to help me to get the withdrawal processed.

Hello

Since I opened my account I had plenty of deposits without any withdrawals. Never asked for any bonus.

On the 4th of July I managed to win 5700 euros from my 3rd deposits

Day after I sent all my documents. No response at all. Sometimes waiting on chat 20 min. Nobody responds. Finally I reached someone today. She said she will write to the relevant department.

It's about verifying my account. It's been over 120 hours now.

Thank you

I have 12 000,- EUR in my account that I won and trying to withdraw, so far without any luck almost 2 months after the first withdrawal request.

So I first tried to make a withdrawal on 07.04.22 after I had sent them every document according to their KYC terms. They still canceled the withdrawal and they kept asking for additional documents. They asked for one document at a time so it took 1 month to get the account fully verified.

After the last document, they asked for was accepted, I could proceed with withdrawal they told me. So I did and the withdrawal was canceled again. I asked why and on 11.05 they told my account was ``deactivated from the security department as it requested to perform an investigation``. I have not taken any bonuses from them or violated any of their other terms so I have no idea what they are investigating.

I asked for a reason for the investigation or how long this will take, but neither was given to me. It's been two weeks now and nothing has happened. I simply want them to pay what's rightfully mine...