Playfast Casino - Cannot resolve Playfastcasino problem for a month

Regarding the general facts:

I have frequently played at Playfast Casino as well as other casinos operated by Marketing C.W. B.V. I was fully verified with Playfast Casino, Campeonbet, and Svenbet and have already successfully completed multiple withdrawals in the past.

I am an experienced player and am very familiar with my rights, as well as with bonus terms and conditions.

Recently, I won €7,000 on Playfast Casino. I immediately requested a withdrawal. As this casino has a withdrawal limit of €1,000 per day (with a processing time of 3–5 days), this naturally takes some time for larger sums.

After receiving the first four withdrawals, I continued to play a little with the remaining €2,000–€3,000 and was fortunate enough to increase my balance to €23,000, all of which was done on my mobile device.

The following day, my account balance was suddenly reset to €0, and my pending withdrawal was declined and confiscated.

I then received an email claiming that I had violated certain terms and conditions. These accusations were completely unfounded, as none of the alleged violations applied to me.

When I requested clarification and evidence, I only received an automated email response, and no proof or justification has been provided despite my explicit request.

Of course, no evidence exists, as I have not breached any of the terms and conditions. I did not use any bonuses, did not use a VPN, nor am I in any way connected to any betting syndicate (as was alleged).

Please assist me in resolving this matter. Otherwise, I will have no choice but to escalate this further to the relevant licensing authorities and to consider taking additional legal action.

Thank you for your attention.

I initiated a withdrawal of 250€ on 5th March 2024. It's been 15 days now, and my withdrawal is still in 'Pending' status. I've contacted support, and all they respond with is:

'We regret to inform you that your request has not been processed within 72 hours due to a high volume of requests.' And 'we are unable to provide you with a specific timeframe for its completion.'

My account has been verified, and this is not my first withdrawal. The first one went smoothly within the promised 72-hour timeframe.

But now, with this another withdrawal, it has been 15 days with no explanation other than 'high volume of requests.'

I cannot recommend this site to anyone!

Hi.

I am in the process, or I thought I was, with verifying my account to make an withdrawal.

After uploading and getting approved proof of address, proof of identity and proof of credit card used when making a deposit, they have sent me an email stating I also have another card I need to get approved.

This is an old, old visa card that is expired a long time ago, cut in half as per banks wish and thrown away. I haven't used it in a long time, I have used my new card to make my last deposits, and the old card doesn't exist anymore. I have contacted my bank but they don't have any information on it now.

Still, Playfast casino is insisting I send them an picture of this card for verification before i can withdraw the money won after deposit with my new and in use visa card.

What are the legal rights here? Do old visa card have to be verified, or is it as I understand from the rules the current Visa in use that need to be verified?

If so, I have, and they wont accept it.

Help me, please

Hello again,

I've got a delayed payment again. I already had the same problem with Playfastcasino last year. Last time you were able to solve the problem.

I'm fully verified. I had successfully withdrawals in the past but they declined my request again. And wanted documents they already received at least once. Ok, they wanted a Selfie with my ID again AND accepted it.

Till now they received the:

Passport + Selfie twice

ID card + Selfie twice

Driver's license + selfie

Statement of account

And cellphone bill.

Now my new withdrawal request has been pending since September 6th.

Please askgamblers to help me to get the withdrawal processed.

Hello

Since I opened my account I had plenty of deposits without any withdrawals. Never asked for any bonus.

On the 4th of July I managed to win 5700 euros from my 3rd deposits

Day after I sent all my documents. No response at all. Sometimes waiting on chat 20 min. Nobody responds. Finally I reached someone today. She said she will write to the relevant department.

It's about verifying my account. It's been over 120 hours now.

Thank you

I have 12 000,- EUR in my account that I won and trying to withdraw, so far without any luck almost 2 months after the first withdrawal request.

So I first tried to make a withdrawal on 07.04.22 after I had sent them every document according to their KYC terms. They still canceled the withdrawal and they kept asking for additional documents. They asked for one document at a time so it took 1 month to get the account fully verified.

After the last document, they asked for was accepted, I could proceed with withdrawal they told me. So I did and the withdrawal was canceled again. I asked why and on 11.05 they told my account was ``deactivated from the security department as it requested to perform an investigation``. I have not taken any bonuses from them or violated any of their other terms so I have no idea what they are investigating.

I asked for a reason for the investigation or how long this will take, but neither was given to me. It's been two weeks now and nothing has happened. I simply want them to pay what's rightfully mine...