Beschwerde #157 Playamo Casino

Withdrawal declined several times, no further information why

Von wel50630

vor 7 Jahren

Hi - I keep trying to withdraw my funds from this site - first they said I could do it via credit card - then said they don't return funds to Visa - then they said it had to be more than A$500 if I wanted the withdrawal via bank transfer - I had A$461 so I deposited ANOTHER $50 and then requested the withdrawal of $511.05. They have rejected it again - with no explanation - I am in live chat with them at the moment but they are just mucking me around. They now have copies of my drivers license, credit card and a utility bill they said they needed for the withdrawal. Now thanks to the bank transfer business, they have my bank account also. I am now very worried - not only about the $500+ dollars (much less than I deposited there in the first place). - this is the message they just gave me: - Playamo Support Team! Support Agent 3 Agent Good Support Agent 3 Hello. How may I help you? Wendy why was my withdrawal just discarded again - I put in extra money so that it is more than $500 and requested a bank transfer withdrawal - I am starting to question your sites credibility could I have an answer please? Support Agent 3 Hold on, I'll check what I can do. Wendy just looking up your casino on the casino gaming complaints website - you rate poorly - 6.43 - do I I need to go to them and further decrease your rating? Read Support Agent 3 Sad to hear that Honestly/ I believe that there are no reason for that All you need to do is check the email we sent you All instructions are there Is there anything else I can help you with Wendy again - there is no information on their email - just that the withdrawal was cancelled. Please help - thanks very much, Wendy

Unseriöses Casino Playamo Casino

Grund Abgelehnte Auszahlung

Betrag $511.05

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

AskGamblers

• Support Team

vor 7 Jahren

Dear @wel50630,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Playamo Casino

• Representative

vor 7 Jahren

Dear WEL50630,
could you please confirm that you've received
the founds ?

Best regards!
PlayAmo Team

Playamo Casino

• Representative

vor 7 Jahren

Dear WEL50630
we checked your issue - the founds were sent yesterday via Bank Transfer,
so you should receive the founds within 3 bank days.

Best regards!
Playamo Team

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

Playamo Casino Beschwerden

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Auszahlung wird nicht vorgenommen

Guten Tag ich habe mich bei Playamo Casino registriert und mein Konto vollständig und erfolgreich verfiziert! Ich habe Geld eingezahlt ohne Bonus und angefangen zu spielen sehr lange ich habe dann 1500€ gewonnen und diese auf Auszahlung gedrückt! Meine Auszahlung befindet sich nun seid über der angegeben Zeit des Casinos in Bearbeitung und wird nicht ausgezahlt! Ich habe schon mehrfach den Kundenservice angeschrieben und immer bekomme ich die gleiche Antwort ich soll warten warten warten obwohl in den Casino AGBs ganz klar steht wann Auszahlungen erfolgen sollen tut sich absolut nichts! Wie gesagt mein Konto ist vollständig verfiziert Dokumente liegen alle vor und es gibt keinen Grund warum das Geld nicht ausgezahlt wird! Ich bitte um Hilfe

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Einzahlung abgelehnt Geld ist weg support tut nichts

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

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Mit freundlichen Grüßen

< voller name geloscht >

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Casino not respecting Resposible Gambling

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Casino Playamo not correct to customers

Hello,

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

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I got that many identifications to prove it’s me & a successful withdrawal into bank and still security says there’s now an issue, not a big surprise they don’t want to give me the larger amount…. When I withdraw the smaller amount the day after and got that not a problem…

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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