Beschwerde #424 Playamo Casino

Verification and withdrawal issues

Von scubasteve888

vor 6 Jahren

Upon requesting a withdrawal from playamo I firstly uploaded copies of my drivers license front and back along with a bank statement and utility bill as this was not my first rodeo I had the documentation saved ready to upload. Several other online casinos I had no trouble verifying identity and withdrawing, apart from one other who implored similar tactics. I eventually got fed up with that one and promptly drained my account of the money just to have the nightmare go away but I decided not to be the victim twice. I received a reply from playamo that my withdrawal was denied due to the following: "Reason: Please be informed, that we do not accept pdf or scanned documents. You may take screenshots or convert documents." This was a new one. SO I then took pictures with my phone of my drivers license front and back, my credit card front and back, screenshot of my bank statement, void cheque, utility bill. I then received this reply for my withdrawal request following another attempt: Your withdrawal request has been canceled. Other. Reason of decline: "Other". Despite instructions to send a picture (or non scan, non pdf) of my credit card covering the middle six digits and three digit code on back it was not approved. No reason given. Please help me! I am simply requesting a $400 CDN withdrawal after having deposited more than double that amount. WIlling to jump through there hoops but not even egtting any instruction as to where the next hoop is!

Unseriöses Casino Playamo Casino

Grund Verifizierungsprobleme

Betrag $400

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

scubasteve888

vor 6 Jahren

Thank you so much askgamblers! Without an avenue for third party assistance I am certain there would have been no successful cashout or accountability on casinos that implore tactics such as this under the guise of following the rules. It is plain as day when a company tries to prevent players from receiving there entitled funds and I, along with the rest of the gambling community i'm sure, am so thankful you provide this service to register complaints when warrated. Cheers!

Playamo Casino

• Representative

vor 6 Jahren

Dear SCUBASTEVE888,

Great news, your cashout was approved and you should receive a confirmation email regarding it.

Please note that depending on the payment system you selected, the cashout can take up to 5 business days to get to your bank account.

We are sorry for the inconvenience caused and thank you for your patience.

Kind regards,
Playamo.

scubasteve888

vor 6 Jahren

I have contacted the bank requesting the document or direction as to where I can show this information. Will get back to you but perhaps consider the fact that I have shown you my many statements outlining the transactions from my account to your company as proof of ownership. According to your site I have met the requirements:

Yes: Must be dated within the last 90 days
Yes: Must show your full name and address (screenshots of online banking does not require the address to show)
Yes: Must show the full bank account number, and correspond with the bank account used on casino
Yes: Must show Bank Logo
Yes: Screenshots must show full page

Continue the stall tactics if you like. Its only exposing you to the public. And FYI - you can see how many deposits I made in a few days. That would have continued had you simply released the withdrawal like every other "reputable" casino. Instead you showed yourself and lose that future business so perhaps rethink your policy on payouts. I am disappointed that after this withdrawal you are still well out front profiting from me but it will be some consolation to know others will hopefully read about my experience and go to the sites that don't consistently receive these complaints.

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

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Mit freundlichen Grüßen

< voller name geloscht >

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Casino not respecting Resposible Gambling

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Run around in small withdrawal, shame

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Casino Playamo not correct to customers

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

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I am beyond disappointed and upset with all this.

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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