Beschwerde #172
Playamo Casino
Refusing to process payment of $900
vor 7 Jahren
Recently I have deposited 80 dollars from my visa card and won 900 in winnings which was removed due to "third party card" I wish to dispute this claim.
Here is the message which I was sent from support.
" Dear Player,
We have found that you have made deposits with a third party card. In this regard, we are forced to subtract all of your winnings excluding last deposit made with a third party card. Please withdraw this deposit as soon as possible to a third party card it was made from.
Please notice that this decision, taken by the management of our Casino, is a final decision.
Best regards,
Casino Support Team"
Here is a recent reply I sent to Playamo in response which i'd like to publish here to in order to get some accounability and hope to resolve the situation.
" Hello I have some questions regarding this and would like to discuss before
I take further action with a third party mediator or regulatory body.
First off I would like to say i've been a loyal player of playamo, and up
to this point it was my favorite and in my opinon best online casino due to
the various games and payment methods, so this is a disappointing
development.
Here is the message you sent me and i'd like to point some things out.
"
Dear Player,
We have found that you have made deposits with a third party card.
joint account we both share so my name is registered the account and the
funds used were my own I can provide documents to prove this, and the
transactions made on that card were
September 24, 2018 15:26 Accepted Deposit Credit Card 25 NZD
September 24, 2018 14:21> Accepted Deposit Credit Card 25 NZD
In this regard, we are forced to subtract all of your winnings excluding
last deposit made with a third party card. Please withdraw this deposit as
soon as possible to a third party card it was made from.
recent deposit was
October 29, 2018 15:41 Accepted Deposit Credit Card 80 NZD
Which was made using my visa card under my own name Jack Matravers-Rock as
your records will show, so even if I must forfiet my winnings according to
your message you should still refund the 2x25 payments made on the kiwibank
card yes? as they were" third party" as you say, however like I say I can
provide documentation to prove my joint ownership of the kiwibank card."
Please notice that this decision, taken by the management of our Casino, is
a final decision.
Best regards,
Casino Support Team""
I would really appreciate sorting this out as like I say Playamo is my
favorite casino and I intend to continue playing for a long time should we
be able to sort this out, as a final question im wondering how can I play
here again? If you would like to call me that'd be even better my phone
number is xxxxxx
I look forward to hearing from you."
Here is a screenshot of my deposits and declined withdrawls.
If anymore information required please let me know, I love this casino and would love to return to being a loyal player and resolve this issue which has soured my win.
Here is the message which I was sent from support.
" Dear Player,
We have found that you have made deposits with a third party card. In this regard, we are forced to subtract all of your winnings excluding last deposit made with a third party card. Please withdraw this deposit as soon as possible to a third party card it was made from.
Please notice that this decision, taken by the management of our Casino, is a final decision.
Best regards,
Casino Support Team"
Here is a recent reply I sent to Playamo in response which i'd like to publish here to in order to get some accounability and hope to resolve the situation.
" Hello I have some questions regarding this and would like to discuss before
I take further action with a third party mediator or regulatory body.
First off I would like to say i've been a loyal player of playamo, and up
to this point it was my favorite and in my opinon best online casino due to
the various games and payment methods, so this is a disappointing
development.
Here is the message you sent me and i'd like to point some things out.
"
Dear Player,
We have found that you have made deposits with a third party card.
joint account we both share so my name is registered the account and the
funds used were my own I can provide documents to prove this, and the
transactions made on that card were
September 24, 2018 15:26 Accepted Deposit Credit Card 25 NZD
September 24, 2018 14:21> Accepted Deposit Credit Card 25 NZD
In this regard, we are forced to subtract all of your winnings excluding
last deposit made with a third party card. Please withdraw this deposit as
soon as possible to a third party card it was made from.
recent deposit was
October 29, 2018 15:41 Accepted Deposit Credit Card 80 NZD
Which was made using my visa card under my own name Jack Matravers-Rock as
your records will show, so even if I must forfiet my winnings according to
your message you should still refund the 2x25 payments made on the kiwibank
card yes? as they were" third party" as you say, however like I say I can
provide documentation to prove my joint ownership of the kiwibank card."
Please notice that this decision, taken by the management of our Casino, is
a final decision.
Best regards,
Casino Support Team""
I would really appreciate sorting this out as like I say Playamo is my
favorite casino and I intend to continue playing for a long time should we
be able to sort this out, as a final question im wondering how can I play
here again? If you would like to call me that'd be even better my phone
number is xxxxxx
I look forward to hearing from you."
Here is a screenshot of my deposits and declined withdrawls.
If anymore information required please let me know, I love this casino and would love to return to being a loyal player and resolve this issue which has soured my win.
Screenshot
