Beschwerde #466 Playamo Casino

Delayed Cashout 16000

Von Niche67

vor 5 Jahren

Hi, I have recently had a lovely win of $16000 at Playamo. I have submitted all documents, ID and photos of CCards, and even a photo of me holding my ID as proof (they requested this) All of this has been approved.
I have 4 cashouts pending of $4000 each (daily cashout limit for NZ). The first was made on 21.06.
I have enquired about these with both online chat, support email and my VIP account Manager to see when these are likely to be processed as the website now says payments within 2 hours (reduced from 12 hours at the beginning of the week) I realise that cashouts can sometimes take up to 3 days, but it is now nearly a week, and with other casinos, the longest I have had to wait for payouts has been 48 hours
I have just been given notice by my employer due to effects of Covid-19 on the business, so these fund are really needed now.
The only responses I have had from emails and chat, is that it will take a while, when I have asked for a timeframe, this has been ignored, or I have been told tehre are no specific timeframes
I have attached copies of emails, cashouts pending and chat dialogue
I am really hoping you can assist me with this
Kind regards
Nicky

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Unseriöses Casino Playamo Casino

Grund Verzögerte Auszahlung

Betrag $16000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Niche67

vor 5 Jahren

Hi, Playamo has now paid all cashouts :)
Thankyou for posting this complaint, I feel I would have been waiting a lot longer if you hadn't
Big thumbs up to Askgamblers.com

Niche67

vor 5 Jahren

I submitted another withdrawal for $4000 and this was paid out within 2 hours

Niche67

vor 5 Jahren

Hi, I have an update.
Playamo paid me $4000 today, but cancelled the other 3 pending cashouts with the reason that I could have 1 cashout per day.
I queried why they had cancelled the other 3 x 4000 pending cashouts as these had all been submitted 24 hrs apart instead of leaving them pending. They have said that I need to wait 24 hours before requesting another cashout, wait for that to be processed, wait another 24 hours etc.
This seems a really weird way to get your cashouts, and I have never come across this with any other casino cashouts.
So in theory going by what they have said, it could take at least another 3 weeks to get my winnings?
Is this normal and have I just been very lucky with payouts from other casinos?

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

Playamo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung wird nicht vorgenommen

Guten Tag ich habe mich bei Playamo Casino registriert und mein Konto vollständig und erfolgreich verfiziert! Ich habe Geld eingezahlt ohne Bonus und angefangen zu spielen sehr lange ich habe dann 1500€ gewonnen und diese auf Auszahlung gedrückt! Meine Auszahlung befindet sich nun seid über der angegeben Zeit des Casinos in Bearbeitung und wird nicht ausgezahlt! Ich habe schon mehrfach den Kundenservice angeschrieben und immer bekomme ich die gleiche Antwort ich soll warten warten warten obwohl in den Casino AGBs ganz klar steht wann Auszahlungen erfolgen sollen tut sich absolut nichts! Wie gesagt mein Konto ist vollständig verfiziert Dokumente liegen alle vor und es gibt keinen Grund warum das Geld nicht ausgezahlt wird! Ich bitte um Hilfe

Ungelöst

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Einzahlung abgelehnt Geld ist weg support tut nichts

Guten Tag,

am 17 Feb 2024 um 15:29 tätigte ich eine Einzahlung über Sofortüberweisung. Diese war auf Pending und dann auf Abgelehnt wie im Anhang zu sehen. Zwischenzeitlich habe ich Nachweis gesendet dass das Geld vom Konto abgebucht wurde. Habe mit dem Support über 8 mal geschrieben ohne dass sich etwas getan hat. Ich bekomme nur die Aussage unsere Finanzabteilung arbeitet stark dran das Problem zu lösen. das schon seit 2 bis 3 Wochen.

Bitte sendet mir das Geld auf mein Konto schnellstmöglich zurück.

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Mit freundlichen Grüßen

< voller name geloscht >

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Casino not respecting Resposible Gambling

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Casino Playamo not correct to customers

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One successful withdrawal and now cancelled on bigger amount

I am beyond frustrated I am an Australian player and I have gone above and beyond to prove my identity to playamo…. I won $3000 and withdrew that amount and then withdrew $900 via bank transfer they were both processed and all sent to their end (what they said) I successfully got the $900 into my bank and I waited another week or so for the $3000 then I randomly get an email saying I cancelled the withdrawal which I did not.

So then they said I needed to verify my id again and there is a security issue with the L on my identification which is my middle name that’s not printed on my bank card like that but my bank card says My name and I have had a successful withdrawal before with no issue….

Now they have asked me to open a cryptocurrency wallet to have my withdrawal put into instead & apparently once the withdrawal is complete via cryptocurrency my profile will then be deleted!!!?

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I am beyond disappointed and upset with all this.

Gelöst

$3,000

Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
On Monday October 4th, whilst still waiting for the money to go into my Bank Account, I decided I would deposit more money into my PlayAmo Account so I could play the slots.
When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
Even though I was annoyed that it was not deposited into my Bank Account, there was no need to deposit more money as I had a balance of $1,650.40.
After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

Gelöst

$3,102