Beschwerde #296
Playamo Casino
Canceling cashouts and delaying verification
vor 6 Jahren
Signed up in May 2018, depositted several times and lost fair and square. Tried to cash out minor amounts, these were cancelled due to verification. Submitted documents that have been approved by numerous other sites, playamo reject without any explanation. Try to contact to get clarification of what they want, but no clear answer is given.
Earlier I gave up, but now I depositted a couple of thousand NOKs and won the equivalent of 1000 euro, I decided to try to get my account verified, which usually is no hazzle at other sites. Documents remain pending, I try to withdraw to have them speed up handling documents. They stall verification, leave some on pending, reject others for no obvious reasons. When I ask for clarification they say that they need pictures of all creditcards being used. I ask for which one is lacking, they tell me to look in my history where this is not stated anyway. I upload pictures for all possible creditcard, make new withdrawal request, this is rejected due to lack of verification while documents are still on pending. They use a wear you out strategy, where they wont aid you in the process. Now it is radiosilence, they do not process documents, they will not accept withdrawal, and they will not give a helpful answer on what I can do to have the account verified so I can make a withdrawal. No funds are tied up in bonus, and I have lost more than I have won on this site, still they wont let me get hold on my remaining funds.
I am completely fine with losing money, i know that is the risk playing games at these sites. What I am not fine with is when they refuse me to have the money that I have won fair and square.
Earlier I gave up, but now I depositted a couple of thousand NOKs and won the equivalent of 1000 euro, I decided to try to get my account verified, which usually is no hazzle at other sites. Documents remain pending, I try to withdraw to have them speed up handling documents. They stall verification, leave some on pending, reject others for no obvious reasons. When I ask for clarification they say that they need pictures of all creditcards being used. I ask for which one is lacking, they tell me to look in my history where this is not stated anyway. I upload pictures for all possible creditcard, make new withdrawal request, this is rejected due to lack of verification while documents are still on pending. They use a wear you out strategy, where they wont aid you in the process. Now it is radiosilence, they do not process documents, they will not accept withdrawal, and they will not give a helpful answer on what I can do to have the account verified so I can make a withdrawal. No funds are tied up in bonus, and I have lost more than I have won on this site, still they wont let me get hold on my remaining funds.
I am completely fine with losing money, i know that is the risk playing games at these sites. What I am not fine with is when they refuse me to have the money that I have won fair and square.
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