Account Suspended & 45,000 CAD Withdrawal Forfeited

Hello, I deposited $5000 at PlayAmo and won $50,000 by the end of the night. As soon as a requested a withdrawl they closed my account and cancelled my withdrawals. They claimed I had multiple accounts and I violated their terms. I only have one account. Below is the email I have sent to them 2 days ago and still have not received a response. Every time I chat online I get the same response that I have multiple acccounts which they won’t prove to me. I only have one account. I also had tons of screenshots of conversations, my winnings, my withdrawl attempts, my deposits, my account... I can provide you with all of those documents. Please see below email I sent to playamo.

......

Hello,

My name is Colton < surname removed >. I have an account with PlayAmo under < email removed >. On Thursday July 2nd I created my PlayAmo account, throughout the night I deposited $5,000 CAD. I hit a 7x 7x 10 in the live casino on Dream Catcher. I went to withdraw approx $45,000 CAD out of my account. I uploaded all required documents in order to process my withdrawal. The I used the remaining approx. $5,000 CAD in my account to continue playing. When my balance was about $3,000 it said my account was suspended.

In the morning I received this email.

“We would like to inform you that we have performed the security check, during which we found out that your account has a duplicate. Please note that it is only allowed to have one account per player/IP/device with or without bonuses. You have breached this rule. Therefore, the decision was made to close your account and subtract your winnings. You are left with your deposit. Please withdraw it as soon as possible. After that, your account will be closed.

The Casino has zero tolerance to advantage play, such as but not limited to creating more than one account in order to get advantage from the Сasino.

You can get acquainted with the full version of our Terms & Conditions on our website.

https:­//w­ww.p­la­yam­o.c­om/­ter­ms-­and­-co­ndi­tions

Keep in mind that you have agreed with our Terms & Conditions during the registration process.

The decision was made by the casino's management and it is final.

Best regards,

Casino Support Team”

I then replied stating that I only had one account, a few emails later I got this email

“Thank you for your prompt reply.

If you don't mind we will be glad to explain what duplicated accounts means. These are accounts, using same IP/device/ browser. Subsequently, it does not necessarily have to be registered on your name: it might be friends/relatives/ acquaintances, who also play here and use the same browser, for instance. Therefore, we kindly ask you to think about who could it be from your social circle and provide a proper explanation, otherwise withdrawing your funds might be challenging.

Please note it's never our intention to complicate cashout process for our users, however, our Financial Dept has to follow strict anti-fraud policy standards in order to avoid any violations of our License, so our casino would be safe to play in for all users.

Thank you for your understanding in advance and have a lovely evening ahead!

Kind regards,

Casino Support Team”

I replied to that email with this

“Hello, the only possible thing I could think of would be my brother made an account when he was living here... he is moved out now but that would be the only possible explanation. He does gamble but I’m not entirely sure that he has gambled online before. All I know is that I have only created one account with playamo. I would love to continue playing with playamo and to spread the word about my win and hope to generate more business for your casino. I have played on a few other platforms and I really do love playamo.

Thanks so much and I look forward to your response. Also know I have uploaded all documents that you can use to review my identity”

Since then I got an email stating my information has been transferred to the relevant department. I have not heard back from your support team since.

I reached out in emails and chat today with no action.

I do not have more then one account with PlayAmo therefore I did not break any rules. I was refunded $1000 for one of my deposits but was not refunded for the other $4,000 I made in deposits.

I have screenshots of the game where I won, my balances, my deposits, my discarded withdrawals and screenshots from many communications made between me and your support staff. I won fair and square, I did not create multiple accounts and take advantage of sign up bonuses or any such thing! I never even accept the bonuses. I am a very honest person and was more then happy when I won! I could really use that money. I am a avid gambler, I really enjoy it and I enjoyed playing in your casino, I am hoping to have the rest of my winnings sent to me and to continue playing in your casino. I spend quite a bit as you can see and to be honest you would probably get most of the $50,000 back over time if not more.

I am willing to allow your casino the chance to make right for this situation. If I do not receive any communications from your team within the next 24 hours I will have no choice but to contact the gaming commissions that licence and regulate your casino. I will also be contacting my bank to submit a fraudulent claim against the transactions in my bank account. I will also be forced to take legal action as I have talked to a few tinerarys and they all said I have a more then valid case with many forms of documents to support my case. In addition to that I will be filing complaints with many other company’s that are linked to your casino, also telling my story to the online world in all platforms from facebook to review groups and everywhere in-between.

I really hope we can come to an agreement on this situation, thank you and I look forward to your response

Thanks

Colton