PinoCasino - Deposit fail

Dear @hatseflatse,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello!

Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.

Hello Team,

Thank you for bringing this matter to our attention.

Following up on the issue, we have received the payment provider's response, which states:

"We kindly confirm that the status of the transaction is NOT_RECEIVED, which indicates that the funds have not reached the intended account within the expected timeframe. If the funds were deducted from the customer's account, we advise them to contact their bank for further assistance."

We kindly recommend that the user reach out to their bank for clarification and support regarding the missing transaction. Should this not resolve the issue, please feel free to reopen the complaint and provide us with the bank's response or any additional details for further investigation.

We remain available to assist further as needed.

Best regards,
PinoCasino

Dear PinoCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.