Beschwerde #85 Oshi Casino

Casino VIP Tournament Issue and no cooperation

Von STARBLAZER

vor 5 Jahren

Oshi Casino promote weekly tournaments to both VIP and non VIP players. You play designated games and are awarded points relating to win rate. At the end of the week cash and free spin prizes are awarded to players with the most points - top 15 and top 20.

I am a VIP player and played the right games and had a very successful run and good win rate. There was however a very big problem. I was not being awarded any points.

I sent an email to the Oshi VIP and support team reporting the issue as soon as the problem occurred.

I received a strange reply from the VIP manager who first of all stated that no tournaments were available which is very strange. He also thought I wasn't a VIP player but confirms that I have the opportunity to play in the tournament when I became one.

I replied that was a VIP player and that I had deposited a lot in order to play in the tournament and that something needed to be done about the issue and that I need to be awarded the points for my gameplay.

The VIP manager then replies that nothing can be done about it, but that he will give me a good deal on future losses.

To have a system error preclude a player from participating in a tournament which they have paid money to be a part of is one thing... To then reply that nothing can be done is totally unacceptable.

For starters Oshi breaks its own tournament terms and conditions as I am not receiving points from the wins during gameplay.

What really gets me is that Oshi pride themselves on trustworthiness and being part of the Askgamblers "circle of trust".

How on earth can Oshi be trusted when they take no responsibility and do nothing when something goes wrong in one of their own tournaments.

From the 13/5/21 onwards I have deposited 0.01090167 BTC (just under $680 AUD) to play in the tournament. If the Oshi brand as well as being part of the Askgamblers circle of trust means anything to them they should refund it to me as this is a problem with their system.

As it stands I have no trust in Oshi whatsoever...

Unseriöses Casino Oshi Casino

Grund Software-Aussetzer

Betrag $680

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Oshi Casino management acted in accordance with their Terms and Conditions and even suggested goodwill gesture as compensation.

Based on the abovementioned information and taking into account the player's confirmation that all eligible payments were processed and received, the AskGamblers Complaint Team considers this case resolved and closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Oshi Casino

• Representative

vor 4 Jahren

Dear STARBLAZER,
We have a strong reason to say that refund is not owed.
Statistics of your deposits and withdrawals for the tournament period is the follwing: deposits in btc = 0.011; cashouts in btc = 0.01. Thus, the money you want you have as a refund is no longer owed by us indeed. And unfortuantely we can't offer you any refund.
However, to keep both sides satisfied we want to offer you first place prize in above mentioned tournament as this tournament is bone of contention here. Thus, you may find 40 eur bonus wx40 (equal to 0.0015 btc) available inside your account.

STARBLAZER

• 1 Bewertungen

vor 4 Jahren

Dear Askgamblers,

With respect I strongly disagree with your assessment that a refund is not owed....

The reason the deposits were made and played was for the sole purpose of participating in the tournament and scoring points in order to win it... Supporting evidence is already attached above. Refer to my email dated 12/5/21 which was the first day of the tournament. In that email state that my reason for playing is for the tournament.

The issue that Oshi had with their tournament (non allocation of points) meant the $$$ I was depositing and playing through to get points was a complete waste... When a customer does not get what they paid for they are entitled to a refund.

As you have stated, co-operation in these matters is important and even though I believe the full amount should be returned I am willing to make concessions and will accept 50% ($340) be refunded.

Given Oshi's deceptive conduct during the complaints resolution process this offer to resolve the matter at a reduced rate should be graciously accepted. It is more than fair, and to be honest it's more than Oshi deserve, but it will resolve the matter.

AskGamblers

• Support Team

vor 4 Jahren

Dear Oshi Casino,

AskGamblers Complaint Team has thoroughly considered all the information provided during the complaint process and concluded the technical issue that happened during the tournament hasn’t been clearly explained in a sense what and why happened, when was it fixed and how. As much as we understand that the deposit was played and that the refund is not owed, we believe and strongly suggest that some compensation is the least the casino could do to bring satisfactory results for both sides.

We thank you for your understanding and we believe that with your cooperation this complaint can be successfully closed as Resolved.

Oshi Casino Beschwerde-Statistik

Gelöst 44 / 48

Durchschn. Betrag $11,264

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

Oshi Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Zahlt nicht aus

Seit 12 Stunden werden 1200 Euro nicht ausgezahlt, angeblich lt chat gibt es keine fixen Zeiten bis wann ausgezahlt werden muss! Auf mein e mail wird nicht reagiert, ich werde immer nur vertröstet! Der live Chat macht gar nichts, bis dato wurden hier Auszahlungen binnen 2 Stunden bearbeitet, weiters gibt es keinen fixen Zeitpunkt für die Auszahlung

Gelöst

€1,200

Verzoegerte Auszahlung oshi

Oshi verzögert nun seit 3 Tagen die Auszahlung , Crypto Auszahlungen sollen laut deren Seite , sofort passieren.

Es geht um 2300 USDT.

Ich bin verifiziert , ich hab vorherige Auszahlungen auch schon erhalten , es ist jetzt das erste Mal das es so verzögert wird , eigentlich war ich immer zufrieden. Ist nicht nachvollziehbar das ganze . Seit Anfang an wird man hingehalten , es wäre angeblich in der Prüfung , verstehe gar nicht was da noch geprüft werden muss

Ich erwarte das endlich das Geld ausgezahlt wird !!!

Gelöst

$2,300

Oshi Casio - Casino fordert Auszahlungsmethoden die aber nicht angeboten werden

Ich möchte 200 Euro Auszahlen. Habe sämtliche Dokumente eingereicht. Meine Einzahlung lief über Paysafe. Ich soll nun auch über Paysafe wieder auszahlen, jedoch gibt es diese Option nicht. Ich habe 11.06.2024 im Live Support machgefragt und die Antwort war das ich mich später wieder melden soll. Heute am 12.06.2024 habe ich wieder nachgefragt wie ich denn nun an mein Geld komme, erneut war die Antwort ich soll nach 24-48 Stunden wiederkommen oder die Banküberweisung versuchen. Diese jedoch hat ein Auszahlungsminimum von 500 Euro. Ich habe also keine Chance eine Auszahlung zu tätigen. Chatverlauf von heute habe ich gesichert und Screenshots von meinen Auszahlungsmöglichkeiten und sämtliche E-Mails.

Ungelöst

€200

Oshi Einzahlung nicht Gutgeschrieben

Hallo,

ich habe 4x 100€ bei Oshi eingezahlt was durch meine Bank von meinem Konto auch abgebucht hat. Bei Oshi wurde die Einzahlungen abgelehnt. Ich hatte es hintereinander vier mal versucht da es irgendwie beim Abschluss mich nicht zurück auf die „Händler“ Seite zurückgeführt hat bei der Einzahlung.
Ich habe Oshi zum erstem Mal am 02.08. deshalb angeschrieben. Die wollten von mir Kontoauszüge mit den ganzem Umsätzen drauf was ich auch zugesendet habe.
Danach hörte ich und höre immer nur unsere Abteilung ist dran wir melden uns wenn es was neues gibt.
Ich will alles versuchen bevor ich die Umsätze bei meiner Bank reklamiere, die haben gemeint ich soll es zuerst versuchen mit dem „Händler“ zu klären.

Danke im Voraus für eure Unterstützung.

Ungelöst

€400

Problem mit 120 Euro Restgeld

Hallo Vorgestern Zahlte ich 51€ mit myfinity bei Oshi casino ein OHNE BONUS und gewann 400€. Ich machte eine auszahlung antrag von 300€. 120€ Blieben auf meinem Spieler konto. Stunden später versuchte ich weiter zu spielen aber es erschien immer eine Meldung. " Tut uns leid ihr Konto ist vorübergehend gesperrt". Ich machte eine Beschwerde bei Casin Guru. Danach wurde mein Konto geschlossen. Die 300€ wurden mir überwiesen. Jedoch fehlen noch meine 120€ vom Spielerkonto.

Gestern erhielt ich von Oshi Casino support eine Email. Please reply to the email exactly how it's written ( your replies instead of "X"):

Account holder's name: X (full name should be provided)

Account holder's address: X (physical address: city, street, building)

Account holder's email address: X

Bank name: X (full name of your bank)

Bank address: X (physical address: city, street, building)

Account number: X

BSB: X

SWIFT (or BIC): X

Best regards, Oshi Casino Support Team

Meine Daten habe ich alle mittgeteilt. Heute morgen senden sie Mir Die gleiche Email mit alle Daten fragen. Ich hab sie jetzt zum 2 mal Die email Beantwortet.

Ist das eine Ausrede nicht auszuzahlen???

BITTE UM HILFE !!!

Ungelöst

€120

Auszahlung wird nicht gemacht - mein kompletter Kontoauszug gegeben!

Hallöchen, ich spiele schon lange bei Oshi und habe auch schon öfter Auszahlungen gemacht. Nur wird mir meine gestrige Auszahlung nicht gewährt, weil die Leute einen Kontoauszug mit zwei Bezahlungen sehen wollen. Das habe ich dreimal bei Oshi hochgeladen und trotzdem wurde es abgelehnt. Sie wollen eben einen Kontoauszug sehen, bei dem nur die Zahlung zu sehen ist, mit Name, IBAN und der Einzahlung. Das geht aber bei meiner Bank nicht. Ich kann entweder den Kontoauszug für einen Monat downloaden, oder eben nur die Einzahlung als Umsatz ausdrucken, aber dort fehlt dann der Name. Es ist eine Farce und nicht zu verstehen. Ich bitte um Hilfe.

Ungelöst

Crypto withdrawal delayed for two days

Dear AskGamblers Team,

I would like to file a complaint regarding a delayed withdrawal at Oshi Casino, which is operated by Dama N.V.

My account has been successfully verified, and I requested a withdrawal to cryptocurrency. According to the information published on AskGamblers, withdrawals at Oshi Casino normally take around 2 hours, and pending time is between 0–2 hours. As this is a crypto withdrawal, I also understand that it should usually be processed very quickly.

However, my withdrawal has now been under review for two days. I have contacted the casino’s support team several times, and they only tell me that the withdrawal is still being reviewed by the relevant department, without providing a clear reason for the delay or a timeframe for completion.

This situation is very worrying, especially since everything on my account is fully verified and I followed all the rules. I kindly request your assistance in resolving this issue and ensuring that my withdrawal is processed as expected.

Thank you for your help.

Gelöst

$1,341

Payment delayed over 5 days

Hello, I am trying to withdrawal after i won, I been waiting since 28.10.25. And its still on pending, when i ask support what is happening they are not saying anything and just say I must wait. They also claim that it take 24 hours to the withdrawals to be finished reviewed.

There are 2 withdrawals

1 on 23,510 Nok

2 on 40,000Nok

My account is fully verified and its very disturbing to wait so long when they claim to only take 24 hours

Please askgamblers help me

Gelöst

kr63,510

Withholding withdrawal no communication

Dear Team

I’ve experienced ongoing issues with my withdrawal requests and would appreciate some clarity and resolution.

Initially, I was advised through chat to use certain withdrawal methods, which were later canceled on your end. Eventually, I was told to re-submit the request via Mastercard, which worked successfully after a month of back and forth.

On October 18th, I attempted another withdrawal from other winnings after deposits made using Mastercard. It remained pending for a week before being canceled. I was then advised to use a bank transfer method, which was also canceled. I tried the alternative bank method available, and that too was canceled.

When I reached out via chat, I was informed that my account would be closed with no reason given, and the agent had no information regarding the withdrawal issues.

I’m not looking to file a formal complaint at this stage, but I do hope this matter can be resolved amicably and transparently. Could you please explain the reasons behind these cancellations and the account closure notice?

Gelöst

€5,000

Delaying regularly withdrawal

I know that in Oshi there is a rule that withdrawals must be made using the same method as the deposit. That’s why I deposited via Skrill and also requested my withdrawal with Skrill. First, I was kept waiting for one day, then my withdrawal was canceled, and they told me use bank transfer instead. It has already been 2 days, and I am still waiting. The support team only replies with copy-paste answers, which is very frustrating.

Their aim is to frustrate you and cancel your withdrawal and loss that win support agent never saying concrete things to you always writing like a chatbot “ queue, workload, wait a bit, “

Stay away this casino.

Gelöst

€2,000