Beschwerde #5 Onestep Casino

Holding the withdrawal of 813,78 EUR

Von Arttuu11

vor 1 Jahr

I requested a 813.78€ withdrawal on a date 29.10.2024. Withdrawal is still pending after 8 days. All the documents have been approved before the withdrawal have been applied.

I have asked about the withdrawal and this is the answer.

"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion."

I have been waiting withdrawal for over a week. I think its a bit too much of delay.

Unseriöses Casino Onestep Casino

Grund Verzögerte Auszahlung

Betrag €813.78

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Arttuu11

vor 1 Jahr

Hello.

Payment received.

Onestep Casino

• Representative

vor 1 Jahr

Dear all,

We would like to inform you that your withdrawal request has been approved and is currently in the processing queue.

We apologize for the delay, which is due to a high volume of requests within our department.

Thank you for your patience and cooperation.

Best regards,
The OneStep team

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Durchschn. Betrag $953

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Delayed Withdrawal

HELLO

On 27.09.2023 I requested a withdrawal of 172€. Support says the casino needs 48 hours for cashout. Today its 3 days ago. I sent email and the casino responded:

Thank you for contacting us. We apologize for the delay in the review of your withdrawal. Since the evaluation is being handled by another department, it is not possible to provide an exact timeframe. Please be informed that this is related to a heavy workload the relevant department is experiencing. Once we have updates, you will be notified. Your cooperation is appreciated on this matter.

PLEASE HELP !!!

Gelöst

€172

OneStep Withholding Payment

Hi there.

I hope you are well.

OneStep has been withholding a withdrawal since the 17th June.

The account has been fully, extensively, verified. I have had multiple withdrawals before.

When I've asked why, they have only said:

"We understand that waiting for the review of your withdrawal can be frustrating, and we apologize for any inconvenience caused. As the process is being handled by another department, we regret that we are unable to provide you with a specific timeframe for its completion."

I have followed this up and made a formal complaint.

All they have said is:

"Rest assured that we are doing the best we can in order to assist you with your request the soonest as possible.

The relevant department has been informed regarding your comments and as soon as there is an update you will be notified. "

This was 3 days ago. I have not heard anything since.

The withdrawal is for €936. I also have another €708.25 waiting in the account for the initial withdrawal to be processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1644.25 outstanding.

Any help you could give would be much appreciated.

Gelöst

€1,644