Beschwerde #5 Olympusbet Casino

Payment not received and no help from support

Von Alipi10

vor 1 Jahr

I asked a withdraw on 23/11 with cryptocurrency (LTC) and It appears processed by them on 26/11.

I did not receive any email about the cash-out. I don't see that money in my wallet. I asked the support but they can't help me, and continue to say "wait some days the bank process it" ..

I just want the proof or your payment, so where did you send that money (3374 eur), wallet number and transaction id. It is so simple.

Unseriöses Casino Olympusbet Casino

Grund Verzögerte Auszahlung

Betrag €3374

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear Olympusbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Alipi10

vor 1 Jahr

I received an email with the wallet number where that money were sent. Obviously that wallet Is not mine. It's a wallet generated by them for a player deposit. Just checking the transactions you can see It is "strange". The only transaction is their payment which was immediately sent to a bigger wallet.
I asked them to check It again, I hope they admit this was a mistake and refund me the money.

Olympusbet Casino Beschwerde-Statistik

Gelöst 0 / 2

Durchschn. Betrag $2,397

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 4 Tage

Olympusbet Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Delayed withdrawal of 1150 euro

I started to play on this casino around 5 days ago.

Deposited 50 euros and gambled it to 230 euros. Wanted to make a withdrawal.

I uploaded documents and got verified and in the same time my withdrawal got processed.

Everything fine so far.

After this I made a deposit for 348 euros 29/8.

Played it up to 1150 euros and decided to make a withdrawals.

This is where the problem starts.

It has been pending for 48 hours since the withdrawal request and they told me it is under ”review”. First withdrawal didn't take this long and they didn't come back to me via email or so either.

I had to email kyc department without a response. I even contacted through chat about this and didn't get any info that it was sent further to the Financial department. Which is the same department as kyc.

I feel they delay the withdrawal to make me gamble this amount away.

Overall the casino is really bad and have bad games with limited bets etc.

I need help with this issue, since it shouldn't be taking this long.

Thanks in advance.

Ungelöst

€1,150