Beschwerde #14 7BitCasino

Withdrawal been cancelled and returned back to account 4 times

Von Audunn S.

vor 10 Jahren

Wednesfay i cashout 400,- Euro back to my payment option Visacard. The day after my cashout request the cadhout was recalled by the Casino. I cashout again, a few hours later the casino recall the cashout again. I contakted support but they could not given me a good answer at all, they sayd all the time: We are SOOO sorry, we try to fix this problem. The 3 time my cashout was recalled i contakted the Casino Manager and she told be that the casino had some tecknical errors but it soon will be fixed. That message i got at Friday 20 Mai. Later at Friday support sayd to me that the cashout system was fixed, good i think. Then i cashout again. But last night the cashout was recalled by the casino again. Totally 4 times have the casino recalled my cashout request. I have chat with support 2 hours today, and only: We are really soooo sorry for this we will conntact you as soon the problem are fixed. Then i sent a mail to the Casino Manager again, my 4 mail and support should promissed me to tell the Casino Manager that she should check my mail and give me a quick feedback. This is 4 hours since now and still now answering. So this casino i dont will get my money back from, it is a factum that anything support or the Managers says and promicce can be listen to or take seriously as a true.

Unseriöses Casino 7BitCasino

Grund Verzögerte Auszahlung

Betrag €400

Diskussion

AskGamblers

• Support Team

vor 10 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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• Norwegen

vor 10 Jahren

Update: Last day i got my 400,- It was my bank that dont accept Visa whitraw transactions from Casinoes. I made a Scrill account and cash out. 10 minutes after cashout from 7bit casino my 400,- Euro was disp in my Scrill account. The Casino Manager Emily sent me a mail and follow me up after that. The Casino find finally tje reason for the payment trouble. A big thx to the Casino Manager Emily

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• Norwegen

vor 10 Jahren

I have now got an e-mail from the Casino Manager and they have found the reason to why all payout have not been sent to my visacard. So i guess the problem is fixed now, i have use another cashout metode now, so i just have to wait and see if that will work. So far so good.

AskGamblers

• Support Team

vor 10 Jahren

Dear Audunn,

We understand that you are frustrated and angry but as you can see that casino is working to resolve this problem. Please refrain from posting multiple responses for the same issue. Please give a chance for other side to respond. Thank you for understanding.

7BitCasino Beschwerde-Statistik

Gelöst 76 / 80

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Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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