Beschwerde #23 Nitro Casino

Over a month waiting

Von Rokker

vor 7 Monaten

From time to time I struggle with my eager to gamble and from time to time I also close my accounts to get control of it.

This time I had wrote an email to BP Group Ltd on their site ”Rapid Casino” where I staded that I wanted to ban myself from their brand including all their casinos.

The 29th of aug Ive got this email——

We are sending this E-mail to confirm that your permanent self-exclusion request on

Rapid Casino has been set, and your account is now blocked. Your account will not be

reactivated.

As of today, your account is restricted and you will not be able to log in to any of the

brands we operate.

A few weeks gone by and I start to feel the urge for gambling again and find that Nitro Casino was open for me. So I start to gamble again… and lost…of cours but I manage to save some of them by sober up and withdraw my funds.

My withdraw use to be smooth from BP Group Casinos but this time they wanted som extra verifications wich was all cleared but I still didnt recive any money.

Then I was kicked out from the Casino.

They had realized that I was not allowed to play at their casino.

Now I have tried in over a month to recive some of my money back but they are reffering to the ”relevent department” and tells me ”there is no update on your case” they have , however , given me a hinch that my money will be payed out. But not what money or when or to what account.

The amount of withdraw is about 350eur but the deposits since I got myself banned from BP group is far more than that.

I have written also about that but they refuse to awnser how much I have deposited to their site!

This is causing a lot of stress and I just want a closure on this arrend and move on.

Hope this can help!

Unseriöses Casino Nitro Casino

Grund Verzögerte Auszahlung

Betrag €350

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear Nitro Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 7 Monaten

Dear @Rokker,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Nitro Casino Beschwerde-Statistik

Gelöst 2 / 4

Durchschn. Betrag $6,061

Durchschn. Dauer 13 Tage

Durchschn. Antwortzeit 2 Tage

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