Beschwerde #32 NineCasino

Will not verify account to payout since March

Von AllForCullen

vor 1 Jahr

I got a 1799€ win with Nine Casino back in March and for the life of me cannot get it from them.

I carried out a live selfie, uploaded passport, proof of 2 accounts for deposit and withdrawal, proof of address, proof i have a salary income, over 3 months payslips with statements showing my income received, wealth questionaire completion, lifetime transactions from the account i used to deposit 270€ and each time i get the below email fired at me.

I told the Casino numerous times that I opened the account on the 13th March, which is outlined on my statement.

"The source of wealth must show the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 3 months)."

Unseriöses Casino NineCasino

Grund Verifizierungsprobleme

Betrag €1799

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear @AllForCullen,

The AskGamblers Complaint Team is kindly asking you to assist the NineCasino team further and send notarized proof of inheritance.

Please keep in mind that as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process; therefore, please make sure to confirm by posting the public message if you have provided the requested information.

Should you refuse to send the required document or fail to confirm, we will have no other choice but to reject the case and recommend you forward it to the relevant regulatory body.

Thanks for your cooperation.

NineCasino

• Representative

vor 11 Monaten

Dear Player,

We would like to clarify that inheritance matters cannot be determined by personal arrangements alone; they must be supported by official legal recognition. If you have indeed been involved in an inheritance, this should be verifiable through proper documentation. We are open to reviewing any such recognized documents or confirmations as evidence.

Additionally, we have reached out to the AskGamblers team to discuss this. More information to be provided after a conclusion is reached, if any.

Best regards,
NineCasino Team

AllForCullen

vor 11 Monaten

Hey NineCasino Team and AskGamblers Community,

I’m absolutely raging at your latest reply! You’re thanking me for my message while twisting the knife deeper my patience is shredded, and I’m done with your games! You’re still holding my case hostage over proof of inheritance for "BEE" (€8,400 on 7 Feb), "TC" (€1,000 on 6 Feb), and "TOM" (€1,000 on 22 Jan), and now you’re threatening to shut this down if I can’t give it? I’ve screamed it raw these are from a gut-wrenching inheritance after losing family, used for medical bills, and have no tie to my €100 deposit! I can’t provide what doesn’t exist—no will, no probate, just an informal transfer after grief. I’ve told you this, and it’s tearing me apart to keep reliving it haven’t we suffered enough?

I’ve dumped everything at your feet:

Bank statements ("14th February 2025 (2).pdf" and "18th March 2025 Banking.pdf") with "WAGES" totaling €6,443.61 over three months.
Luxon Pay statement ("Luxonstatementuntil19thMarch.pdf") proving my €100 deposit came from Mr Green winnings (like €4,000 on 14 Mar).
A Mr Green screenshot to seal the deal.
And let’s get this straight I used my bank bill as a utility bill for proof of address, NOT as proof of wealth, so don’t twist that into something it’s not! That’s miles beyond what’s needed for a €100 deposit it’s obvious my money’s from wages and winnings, not some dirty cash. Your AML excuse is a flimsy cover; you’re just stalling to keep my funds, and it’s beyond unethical! This reeks of GDPR violations—demanding personal trauma details I don’t have is illegal under data rules, and I’m not bending to it.

I’m telling you straight I CAN’T supply those documents, not because I’m refusing, but because they don’t exist! Calling this a lack of cooperation is a slap in the face after all I’ve given. AskGamblers, don’t you dare let them close this—I’ve played by every rule, and they’re the ones breaking fair play here. My lawyer, Mr. Roelof Bijkerk of LMS Advocaten, is locked and loaded on a "no cure, no pay" basis. If you don’t verify me and pay up soon, I’m hauling you to court and shouting this scandal from every corner of this forum BDMBet and others tried this, and I won’t let you get away with it!

NineCasino, back off this insane demand and pay me NOW, or face the legal storm coming your way!

Fuming and fed up,

NineCasino

• Representative

vor 11 Monaten

Dear Player,

Thank you for your message.

Please note that, unfortunately, we are unable to make further progress on this case unless the requested information is provided. If you are currently unable to supply the necessary documents, kindly inform us so our respective team can review the situation accordingly.

However, if this indicates a refusal to comply with the verification requirements, we respectfully request that the AskGamblers team proceed with closing the complaint. As outlined previously, we are obligated to operate in accordance with our terms and conditions, which require full completion of the verification process before any further steps can be taken in this case. This procedure exists to protect both the casino and the player.

Should this be considered a refusal to cooperate, we must also note that this would be in breach of AskGamblers' complaint guidelines. Once again, we ask for the complaint to be closed in line with those policies.

We remain committed to supporting you and are more than willing to assist, provided we receive full cooperation. We understand your concerns and sympathize with your situation, but our position on this matter remains unchanged.

Best regards,
NineCasino Team

NineCasino Beschwerde-Statistik

Gelöst 10 / 10

Durchschn. Betrag $535

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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