Mystake Casino - Withdrawal delayed and denied - 1350 EUR

Hello,

Please use another IBAN as according to the bank response IBAN transferring is impossible.

Kind regards

I have tried to diffrent IBAN now. when I enter the iban, all the correct information appears on your website. with swift codes, addresses and my name and bank. my bank also says that taking payments from abroad Cyprus, where you send from, goes as well as possible and there should be no problem with transfers in this way

still haven't received the money, they blame my bank denying the withdrawal, but my bank says there is no problem with the withdrawal that is supposed to come from mystake but nothing has come at all. Mystake also doesn't send proof or whatever it is that my bank is going to deny or what they have denied

I have tried other methods aswell to take out the money but they still reject me. < offensive language >

Dear @Andycurt,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello @Andycurt,

We checked your withdrawal requests and in all of your withdrawals you have indicated the same address, please check it as the bank doesn't accept the funds.

Kind regards

but why does my bank say that it is possible to receive from the country you send the money and that they have not received anything from you, they find no trace of you at all or any attempts to my bank from your side. I tried several different iban accounts but to the same bank, which according to you does not work. I can't just change banks to test whether it works to withdraw money from you then. it should work for my bank I have, also tested binance pay and then it was also denied. how will I get the money then? I can't withdraw in crypto and you say my bank doesn't work! How are we solving this, i want my 1350€.

Hello,

All of your withdrawal requests are with the same address, change it or the payment method. It is the only thing we can advise you.

Kind regards