Mystake Casino - Withdrawal delayed and denied - 1350 EUR

RECUSADA

Informação da reclamação

Cassino em disputa

Mystake Casino

Valor

€ 1350

Postado em 11 de julho de 2024

7 days ago I made a sepa bank transfer withdrawal of 1350€, I won a sports bet, no bonuses or anything but the money came from my account. I ask them by email for the money to and from these days because it takes so long and they reply that they have done their part and it's just a matter of waiting. today, 7 days later they write by email

" Please be informed that your transaction was not completed successfully

We kindly ask you to change your Bank and IBAN or payment method for a successful withdrawal"

I know that my bank and iban number work and are correct, they are just trying to drag out time and make lies so it will look like my fault that I can't withdraw the money, I know that the information I have given is enough but they are the ones who don't pay out.

I am also fully verified at all stages and now when I try to make a withdrawal it is denied every time immediately.

I know that I personally can't do much more and therefore I want help to get my 1350€ out.

The only thing they wrote now in the email is that I should try with another IBAN, but when I do that I still get denied withdrawal on the website. even if it were to go through, I know there will be another email in 7 days saying the same thing that I have to try another iban.

Postado em 12 de julho de 2024

Hello,

Please use another IBAN as according to the bank response IBAN transferring is impossible.

Kind regards

Postado em 12 de julho de 2024

I have tried to diffrent IBAN now. when I enter the iban, all the correct information appears on your website. with swift codes, addresses and my name and bank. my bank also says that taking payments from abroad Cyprus, where you send from, goes as well as possible and there should be no problem with transfers in this way

Postado em 14 de julho de 2024

still haven't received the money, they blame my bank denying the withdrawal, but my bank says there is no problem with the withdrawal that is supposed to come from mystake but nothing has come at all. Mystake also doesn't send proof or whatever it is that my bank is going to deny or what they have denied

Postado em 16 de julho de 2024

I have tried other methods aswell to take out the money but they still reject me. < offensive language >

AskGamblers
Postado em 16 de julho de 2024

Dear @Andycurt,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

Thanks for your cooperation.

AskGamblers
Postado em 19 de julho de 2024

Dear Mystake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Postado em 30 de julho de 2024

Dear all,

This complaint has been reopened as per Mystake Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Postado em 1 de agosto de 2024

Hello @Andycurt,

We checked your withdrawal requests and in all of your withdrawals you have indicated the same address, please check it as the bank doesn't accept the funds.

Kind regards

Postado em 1 de agosto de 2024

but why does my bank say that it is possible to receive from the country you send the money and that they have not received anything from you, they find no trace of you at all or any attempts to my bank from your side. I tried several different iban accounts but to the same bank, which according to you does not work. I can't just change banks to test whether it works to withdraw money from you then. it should work for my bank I have, also tested binance pay and then it was also denied. how will I get the money then? I can't withdraw in crypto and you say my bank doesn't work! How are we solving this, i want my 1350€.

Postado em 2 de agosto de 2024

Hello,

All of your withdrawal requests are with the same address, change it or the payment method. It is the only thing we can advise you.

Kind regards

Mystake Casino Reclamações

  • 24 de 25 resolvida
  • há 2 dias resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 4,079 USD valor médio

Problema com Mystake Casino?