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Withdraw problem 16500 EUR


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Von maporhis
vor 7 Monaten

Hi,

I’ve won €16,500. On “VIP” level 1 I can withdraw €500 per day, with a maximum of 3 simultaneous withdrawals. MyEmpire is generally a good casino, but these withdrawals are unbelievably slow. Even the 3 business days mentioned on the website aren’t enough for a single withdrawal. I currently have three €500 withdrawals pending. Nothing is moving forward.

Even my very first withdrawal is already significantly delayed.

I know the basic rules and the 3-day waiting period, but something really needs to be done about this now.

The first of the three withdrawals is over 86 hours old. I’ve been instructed to contact chat support in such cases.

In both chat and email messages, I keep getting the same response every time: “Please wait patiently, you are in the queue."

Unseriöses Casino MyEmpire Casino
Betrag €16500

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello

Case is Resolved. Thats for all
User name

Dear @maporhis,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name loyalty-level-2
Dear Myempire.

I have three requests pending.

The oldest was made on 10/28/2025. It has been more than 3 business days. I am waiting for these delayed withdrawals again...

Would you please put these in the payment?

Best regards,
Maporhis

MyEmpire Casino Beschwerde-Statistik

Gelöst 56 / 59
Durchschn. Betrag $2,105
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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