Unable to withdraw 1000 USD

Hello AskGamblers,

I would like to file a complaint against MyEmpire Casino regarding my inability to withdraw my funds.

For approximately two weeks, I have been trying to withdraw over $1,000 USD. During this time, I have contacted customer support multiple times via email and live chat (speaking with around 6–7 different agents). Unfortunately, I have not received any meaningful assistance. In several instances, live chat agents ended the conversation abruptly without resolving my issue.

The core problem is related to withdrawal methods. I initially deposited using a credit card. However, withdrawing via credit card or bank transfer is not available as an option in my account. The only withdrawal methods offered to me are cryptocurrency and e-wallets (Skrill/Neteller).

To comply with their requirement of withdrawing via the same method as the deposit, I created a Neteller account. However, when I attempted two separate withdrawals via Neteller, both were cancelled with the explanation that I must use the same method as my deposit.

This creates a clear contradiction:

I am required to withdraw using my deposit method (credit card),
But that method is not available to me in the withdrawal options.

As a result, I am effectively blocked from accessing my own funds.

I have made every reasonable effort to resolve this directly with the casino, but they continue to repeat the same instructions without offering a viable solution.

I kindly request your assistance in resolving this matter and helping me withdraw my funds.

Also: I have screenshots of most of the conversations and more if needed

Thank you for your time and support.