Beschwerde #88
MyEmpire Casino
Pending Withdrawals fo days
vor 7 Monaten
Dear ASKGAMBLERS-Team,
I hope this message finds you well.
On October 5th I won EUR 5,000.00 at the MyEmpire Casino.
As to be seen in the attached pictures, I immediately started the first withdrawal (with my account level I can withdraw a maximum of EUR 500.00 per day with a maximum pending amount of EUR 1,500.00 - currently reached). Usually it takes 3 working days for the withdrawal to be processed - also according to their terms and conditions.
Yet until today I did not receive a single cent and all 3 withdrawals are still pending.
Since working day 4 has passed, I text MyEmpire Casino on daily basis and they keep telling me things like "everything is fine, you are just in the queu, but finance department is working on it and you have high priority".. Still unfortunately, nothing happens.
Are you able to help?
I still have EUR 3,500.00 in the bank and I can see this will take ages and I am afraid, they will not pay at all to be honest... This has never happened to me in the past with them - they were always paying after 3-4 working days. First time I win "big" for my relations I get this insane waiting period as result ..
If there is anything else you need or I can support with, please do not hesitate to contact me.
Thank you very much in advance.
Best regards,
Christian
I hope this message finds you well.
On October 5th I won EUR 5,000.00 at the MyEmpire Casino.
As to be seen in the attached pictures, I immediately started the first withdrawal (with my account level I can withdraw a maximum of EUR 500.00 per day with a maximum pending amount of EUR 1,500.00 - currently reached). Usually it takes 3 working days for the withdrawal to be processed - also according to their terms and conditions.
Yet until today I did not receive a single cent and all 3 withdrawals are still pending.
Since working day 4 has passed, I text MyEmpire Casino on daily basis and they keep telling me things like "everything is fine, you are just in the queu, but finance department is working on it and you have high priority".. Still unfortunately, nothing happens.
Are you able to help?
I still have EUR 3,500.00 in the bank and I can see this will take ages and I am afraid, they will not pay at all to be honest... This has never happened to me in the past with them - they were always paying after 3-4 working days. First time I win "big" for my relations I get this insane waiting period as result ..
If there is anything else you need or I can support with, please do not hesitate to contact me.
Thank you very much in advance.
Best regards,
Christian
Screenshot
