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Delaying withdrawal


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Von Lauri K.
vor 2 Jahren
I had made withdraw at 10th of January and still haven't got my withdraw. After waiting 9 days ( 7 working days ) they just started to ask documents that i submit right away and now they are delaying checking those documents. Casino's own terms says that they will check withdraw request within 3 working days, its now day twelve and still nothing ( 8 working days ) Live support just say "it can take up to 3 days".
Unseriöses Casino MyEmpire Casino
Betrag €300

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear Askgambler and Myempire I would like to confirm that the withdraw is now approved and fully paid.
User name
Dear Customer,

We appreciate your communication with us.

Unfortunately, due to the high volume of requests, there can sometimes be a delay in processing the documents. You can be assured that we will do everything in our power to avoid such a situation in the future. We are sorry for the delay caused and we sincerely appreciate your patience!

Please expect the funds to arrive at your account shortly.

Should you have any other questions, feel free to contact us via chat.

Best Regards,
MyEmpire Casino
User name
I see that my account is verify, do i still have to wait around 8 days before my withdraw will ve approven, just like it took 8 days to ask documents? Its now been 14 days which is way longer than promised 3 days waiting time.

MyEmpire Casino Beschwerde-Statistik

Gelöst 57 / 60
Durchschn. Betrag $2,096
Durchschn. Dauer 6 Tage
Durchschn. Antwortzeit 2 Tage

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