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Bonus buy Glitch


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Von Adrian C.
vor 2 Jahren

I bought a $150 bonus buy on Commander of Tridents by Hacksaw on 8/9/23. The bonus didn't play but took my money.

I have screenshot of proof of the bonus buy.

ID: 1748444685

Live chat does not help and ends my chat sessions when I do ask for help. I have emailed support many times and I am yet to receive a response to this. It's quite frustrating. I would like to see a replay of the bonus buy.

Unseriöses Casino MyEmpire Casino
Betrag $150

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The issue is now resolved.
In future, please let players know via email that you have resolved the issue. Customer support is very important
User name

Dear @Age79,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Customer,

We appreciate you getting in touch with us.

We wanted to let you know that the game round in question was canceled, and the amount of 150 AUD was refunded to your account balance on 18.09.2023. This refunded amount was subsequently used to play games on our website.

We genuinely apologize for any inconvenience this may have caused, and we thank you for your understanding and patience.

Best Regards,
MyEmpire

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