My account was closed without my authorisation and the casino has kept my funds illegally. Despite numerous attempts to contact the Casino via chat and email, they have failed to resolve this matter by way of simply refunding me what is rightfully mine, approx balance of $900.
I have been lies to, stating the funds have been refunded and for me to check with my bank, however they have failed to provide evidence of payment made. Only days after I receive an email requesting my bank account details to which I provided and I still have nothing.
Please help me to get my money back and stop these criminals from scamming more innocent people.
I cannot attach the email evidence so will need to forward once this is picked up by someone to assist.
Thank you
Beschwerde-Info
AskGamblers
Dear MyEmpire Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Customer,
Thank you for contacting us.
We would like to inform you that your casino balance was forwarded to be paid out by the relevant department as soon as possible. You will be informed via email as soon as it is processed. We appreciate your patience.
Best regards,
MyEmpire.com
Dear Customer,
Thank you for your patience.
We would like to inform you that your balance was paid out on 07.02.2024.
Best regards,
MyEmpire.com
AskGamblers
Dear @Chamalam,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Issue resolved, I have received the funds. Thanks Ask gamblers for your help.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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