Beschwerde #43
Mobilebet Spielothek
Mobilebet - Casino confiscated winnings of approximately 17000 euros even though I made extensive and repeated efforts over several months to obtain all requested verification documents
vor 3 Monaten
I am submitting this complaint because Mobilebet confiscated my winnings of approximately €17,000, stating that my account verification was incomplete. I strongly disagree with this decision.
From the beginning, I fully cooperated with Mobilebet’s verification requests and submitted every document that was asked for, except proof of ownership of my MiFinity wallet. The reason this document could not be provided is not a refusal on my part, but the fact that my MiFinity account was permanently disabled and I no longer have access to it.
Over several months, I contacted MiFinity repeatedly in an effort to resolve this. I asked for ownership confirmation, account statements, activation or welcome emails, and any other form of documentation that could prove the account belonged to me. I searched through old emails, including spam folders, and provided Mobilebet with everything I was able to find. I also forwarded all official correspondence from MiFinity to Mobilebet.
MiFinity consistently confirmed in writing that because the account is disabled, they are unable to generate or reissue any ownership confirmation or similar document. They explained that, due to regulatory and system limitations, the only documentation they are able to provide is the official eWallet transaction report, which I submitted to Mobilebet along with the supporting emails.
Despite my continued efforts and the clear confirmation from MiFinity that the requested document cannot be obtained, Mobilebet continued to insist on it and eventually confiscated my winnings instead of offering any reasonable alternative verification solution.
I believe I acted in good faith throughout this entire process and did everything reasonably possible to comply with the verification requirements. Given the amount involved and the extensive efforts made to resolve this, I believe the confiscation of my winnings is unfair and unjustified.
I am asking AskGamblers to review this case and assist in reaching a fair resolution.
From the beginning, I fully cooperated with Mobilebet’s verification requests and submitted every document that was asked for, except proof of ownership of my MiFinity wallet. The reason this document could not be provided is not a refusal on my part, but the fact that my MiFinity account was permanently disabled and I no longer have access to it.
Over several months, I contacted MiFinity repeatedly in an effort to resolve this. I asked for ownership confirmation, account statements, activation or welcome emails, and any other form of documentation that could prove the account belonged to me. I searched through old emails, including spam folders, and provided Mobilebet with everything I was able to find. I also forwarded all official correspondence from MiFinity to Mobilebet.
MiFinity consistently confirmed in writing that because the account is disabled, they are unable to generate or reissue any ownership confirmation or similar document. They explained that, due to regulatory and system limitations, the only documentation they are able to provide is the official eWallet transaction report, which I submitted to Mobilebet along with the supporting emails.
Despite my continued efforts and the clear confirmation from MiFinity that the requested document cannot be obtained, Mobilebet continued to insist on it and eventually confiscated my winnings instead of offering any reasonable alternative verification solution.
I believe I acted in good faith throughout this entire process and did everything reasonably possible to comply with the verification requirements. Given the amount involved and the extensive efforts made to resolve this, I believe the confiscation of my winnings is unfair and unjustified.
I am asking AskGamblers to review this case and assist in reaching a fair resolution.
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