Deposit will not be processed

I made a deposit of €18.51 yesterday at 3:15 p.m. Normally I received such deposits after a few seconds to minutes. But not this time. After about half an hour I wrote to support to ask what was happening with my deposit and at the same time checked whether it had already been completely transferred. According to my crypto provider and also on the blockchain, I could see that the money had already been received in the casino. But support told me to wait 2 hours. After 2 hours same problem, still no money on the player account. Then I waited again and wrote to support in the evening who referred me to today and today support said they were sorry, everything had been forwarded and I should wait for a response. I have a really, really bad feeling about this, and I would like to have my money, at least a statement about what the problem is or something similar. They just end the chat if I ask again about the problem.