Beschwerde #5
Lord of the Spins Spielothek
Lord of the Spins Casino - Unfairly Declined €5,000 Payment
vor 7 Jahren
Hi. 08th of january i was offered a great bonus. My deposit was 50 euros and my bonus was € 244.
after two days I had a withdrawal on 5000 euros.
Today (after 2 weeks with email after email (no response) and chatting with support) I received an email: "We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.The gains made were a result of a bonus. We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the free bonus. I asked them what I did wrong and they said: "You did Illegal bet , more than 15 euros " (also over 30% of the value)
1) I did NOT play with 15 euro bet. I am 100% sure.
2) I ve gone thrue all rounds 08,09 and 10 january (total 11 649 rounds): 99% had a bet between 2 and 5 euros. ca 1% with 6 and 7,50 euros
I do have all round history in excell (if you want a copy?) and "tons" of copies from chat and other emails I ve sent
after two days I had a withdrawal on 5000 euros.
Today (after 2 weeks with email after email (no response) and chatting with support) I received an email: "We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.The gains made were a result of a bonus. We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the free bonus. I asked them what I did wrong and they said: "You did Illegal bet , more than 15 euros " (also over 30% of the value)
1) I did NOT play with 15 euro bet. I am 100% sure.
2) I ve gone thrue all rounds 08,09 and 10 january (total 11 649 rounds): 99% had a bet between 2 and 5 euros. ca 1% with 6 and 7,50 euros
I do have all round history in excell (if you want a copy?) and "tons" of copies from chat and other emails I ve sent
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