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Lord of the Spins Casino - Delaying my withdrawal


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Von Miikaniin
vor 8 Jahren
I made a withdraw of a 1000 euros two weeks ago 16.5.2018. I was told to send documents to them on the next day. After I had sent my documents to them they send me an e-mail on a tuesday 22.5.2018 that said ”the withdraw has been accepted and we will start handling the payment on a next weekday. Since I had to use the international bank transfer method for the withdraw I knew that I had to wait for a while. But I havent still received my wins and I have been in touch with the casino via e-mail which they havent answered yet and with the live that for 3 times this week already. On monday (28.5.2018.) I asked from the live chat for a update on my withdraw and I got answered that it will be paid in the next 24 hours, it didnt happen. Yesterday (30.5.2018.) I was told that they are paying the withdraw right now. And today (31.5.208.) when I asked them for an update about my withdraw they said there is some technical issued that we will contact you soon, but they could not give me any estimates for how long it would take for them to contact me. So im getting frustrated right now since I feel like I have been lied many times already this week and I dont really know whats going on and when I will be paid. I have all the e-mails and few screenshots from the conversations if needed.
Unseriöses Casino Lord of the Spins Spielothek
Betrag €1000

Diskussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Update while I was typing that comment I received the e-mail I was talking about. Thanks for the cooperation and I am sorry that I had to go this far on this case. But anyways I would say that this case is now solved.
User name loyalty-level-2
Yeah well since all the issues have been solved and you have promised to pay the WD today I quess we dont have to continue this nonsense. Thanks for the attachment, but im still waiting to receive the e-mail from your finance team since I was told that they would send me one when the WD has been paid. And you dont have apologize because of the delay I understand that issues happen. It was just sketchy because last week I was told that I will be paid tomorrow and after few days I was told about the technical issues. Anyways I appreciate you taking time to cooperate with me in this one and I hope I can close this complaint soon.
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Lord of the Spins Spielothek Beschwerde-Statistik

Gelöst 8 / 8
Durchschn. Betrag $602
Durchschn. Dauer 9 Tage
Durchschn. Antwortzeit 21 Stunden

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