Beschwerde #64 BGO Spielothek

BGO Casino - Locked out of account, no response and no help!!

Von sazamac121

vor 10 Jahren

I joined BGO and deposited £100, which is quite a significant sum for me. The site crashed during my first session and when logging back in I entered my password incorrectly and was locked out of the system. It has now been a week and I have sent two emails to BGO with no response. I cant seem to access live chat either. At a loss and have lost faith in depositing money on this site!!

Unseriöses Casino BGO Spielothek

Grund Kontolöschung

Betrag £100

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf BGO Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BGO Casino.

BGO Spielothek

• Representative

vor 8 Jahren

Hello,

I have taken a full review the account and correspondence.

We had detected a number of duplicate accounts that were created matching the same customer's details. These were closed promptly leaving the original account still open.

In doing this has breached a number of terms and conditions with the site which the customer must read and accept at the point of account creation.

Please see section 19 and 20 of our Terms and Conditions; https://www.bgo.com/help/terms-and-conditions

'19. The Player may not have more than one account. If the Company detects a Player with more than one account, we reserve the right delete the superfluous account(s). No bonus given to the superfluous account or winnings will be honoured. Any funds lost will not be eligible for a refund.

20. If the Player has been found to have opened multiple accounts for the purposes of obtaining additional bonus funds or an unfair advantage, we reserve the right to close all accounts and retain any balance or withdrawal associated with the accounts. Where these rules cannot be applied for any reason, the reallocation or reimbursement of funds will be at the discretion of the Company. In the event of funds being reallocated or reimbursed, an administration fee shall apply.'

The customer received contact from the customer service team on numerous occasions explaining the reason for the account being closed.

I entrust this clarifies the situation, but if there are any more questions please feel free to get in contact with us.

Kind regards,
Paul
bgo Customer Support

AskGamblers

• Support Team

vor 8 Jahren

This complaint has been reopened due to the declared willingness on behalf of BGO Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

AskGamblers

• Support Team

vor 10 Jahren

@sazamac121,

Any news? Thank you.

BGO Spielothek Beschwerde-Statistik

Gelöst 73 / 81

Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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BGO Casino - Serious Delay of Withdrawal

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For the avoidance of doubt;

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