Been waiting two weeks for a withdrawal with no solution from King Billy

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

UPDATE:

I was contacted by Vita <removed surname> Senior VIP manager of King Billy on Thursday October 28th and he personally apologized for the inconvenience that I was going through. He made it clear he was taking over the case and guaranteed I would get my money. He promised that the money would be in my account soon but to give him until Monday. As of yesterday morning on October 29th King Billy deposited $664 into my account and although my winnings were $706, there was a $32 fee charge from my bank plus another $10 international charge fee which I understand happens with these types of transactions.

I would like to thank Askgambers.com for their help as well as Vita for coming in and handling the situation and taking responsibility. I truly appreciate both parties for their help. One thing I would like King Billy to do is help players like me in restricted countries, to allow more options for withdrawals as the options they have right now (Neteller, Skrill, Ecopayz, Paysafe, etc) are not available in many countries. Heck not even in the USA are they available. For example MiFinity, Abra and Payoneer are three that are allowed here in Guatemala and other Central American countries. If they could add some other sources it would help alleviate the complaints with withdrawals. Just my thoughts on the matter. I would like now to consider this matter resolved and closed. Once again I thank Askgamblers.com and Vita <removed surname> Senior VIP manager of King Billy for a speedy resolution.

I received a reply from King Billy which I think is completely ridiculous as they wait until NOW to tell me the transfer they made was rejected by them after I called them out bc my bank CLEARLY stated that the document Anton provided from his finance dept is sketchy at best and there is no way to verify it that the money was sent. My bank has an international office that has all types of transactions outside of the country I live, in Central America and they stated without hesitation there was no transfer pending.

Here is what Anton from King Billy stated:

Dear Frankie,

According to the result of an investigation of our finance department, your withdrawal was rejected from our bank side for the reason: "No wires to Guatemala are permitted by the risk mitigation policy of the correspondent bank."

You can find proof from the bank in the attachment.

As a bank, transfer not supported for your country, as a suggestion, our finance department recommends you use alternative payment methods such as Skrill or Neteller to proceed with your cashout.

However, as you informed us previously, these methods are not available in your country, we would like to kindly ask you have you another bank account in an EU country?

In that case, the withdrawal via bank transfer should be successfully processed.

Thank you for your understanding and cooperation.

Long Live King Billy!

Play long and prosper!

Anton

The King Billy team

And here was my response:

Anton,

Are you kidding me? You wait until NOW to tell me this? This is BS bc with the Swift 103 document this can be done. You guys have been playing with me all along and anyone who sees our email exchanges would agree. I can tell you for a FACT that what you said is not true. If you truly transferred the money the bank on your side would of produce the required document.

Also two years ago I won $1200 from Betonline.ag and I received the money to another bank account I had back then called, Banco G&T Continental and the money arrived within 7 business days right on time. Your company is the ONLY one that seems to have issues paying players. If Guatemala is so difficult to transfer money than you should not allow anyone to play from here or any other country with the same restrictions.

Finally, you say to get a bank account in a EU country? Once again I ask, ARE YOU KIDDING ME? I am in Central America so how am I supposed to do that? Fly there? Ask a complete stranger to help me out? Are you serious? What kind of operation are you?

The issue is that your company KNOWS full well that the options your offer to withdraw (Netell, Skrill etc) are NOT available in most countries like the one I am in. Heck Neteller and Skrill don't even do business in the USA.

This is ridiculous. Your company will need to come up with a better option bc I WILL go to my YouTube Casino Channel and let everyone know not to play on your site due to the nonsense you guys continue doing. Bad reviews are not a good thing for business.

Frankie <last name removed>