Kineko Casino - Withdrawal pending for far too long with no valid reason why

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Kineko Casino
eastwhangaz Neuseeland
Veröffentlicht am 16. November 2023

Hi I have made countless emails and contacted live chat support about my pending withdrawal that has been sitting there for nearly 3 days which is very unusual. Especially it is bitcoin which is usually easy to verify if needed and an instant withdrawal.

Customer support has failed to give any kind of solution or answer for it.

I have made many withdrawals from different casinos and usually a casino won't have a withdrawal pending for more than 24 hours it's either approved or winnings will be returned to your casino account.

This has been pending for far too long with no valid reason why. Terms and conditions don't say anything about pending withdrawals.

AskGamblers
Veröffentlicht am 16. November 2023

Dear @eastwhangaz,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Veröffentlicht am 20. November 2023

Dear Kineko Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 20. November 2023

Dear Askgamblers Team,
Dear Eastwhangaz,

to fully understand this case please clarify the outstanding amount and the username, as we currently cannot cannot find any outstanding Bitcoin withdrawals in the system.

Please understand that this information is essential in resolving any issues. We will never withhold any withdrawals without a valid reasoning.

Best regards
Kineko Team

AskGamblers
Veröffentlicht am 20. November 2023

Dear Kineko Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Veröffentlicht am 20. November 2023

Dear Askgamblers Team,

Thanks a lot for sending over the username in question. We have checked our system for withdrawals requested by the user and found that all withdrawals were successfully processed.

We therefore consider this complaint resolved.

If further details regarding the withdrawal itself are needed we are open to share them in a private message with your team.

Best regards
Kineko Team

AskGamblers
Veröffentlicht am 20. November 2023

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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