InterCasino denies payment
Hi, i am writing you because i have a problem with intercasino. Here is my situation:
I deposited 200 euros on intercasino, recieved a bonus and won around 7800 euros. When trying to withdraw some i got asked for ID and utility bill, which i sent and got accepted. Then instead of paying out i got asked to provide a notarization of my ID including name and details of the notar, which i got and got accepted. Then again no pay, but an email asking for what type of connection i used, i couldnt remember since at this point it was 1 month ago, so i said i usually try to use vpn since its safer these days. The answer was harsh, pretty much told me im banned for having used vpn which isnt allowed according to their term 16.
Now here is the thing, i NEVER admitted to having used vpn because i just cant remember if i did, still intercasino directly banned when i basically said i "maybe" did.
The second point is what really makes me speechless. I know for a fact the term 16 didnt exist when i signed up and won the money, because i read their terms and conditions before signing up. The casinos claimed the terms havent changed in over 1 year and then i found a way to prove this is not true, but using waybackmachine.com which is the only way for me as player to prove what they are saying is wrong, since i cant access their history of sitechanges. Here is the screenshot of the terms of intercasino 2 weeks before i signed up:
http://www.bilder-upload.eu/show.php?file=66d3c8-1411494224.png
You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up.
Third point is why would they ask for a notarized ID, let the player make the trip to a notar and let him pay, then look for a reason to deny payment AFTERWARDS, this doesnt make sense.
You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up.
I complained at casinomeister already, but without success since the mod said that the waybackmachine could be broken and not work correctly so cant be counted as evidence which i totally disagree with and many other players too. To be fair the terms and conditions were the same as they are today like 6 months ago, but as you can follow up on waybackmachine you will see they changed them, deleting the vpn clause, for a couple of months and readded it later. Im not saying they have intentionally been trying to trap a player, but the fact that they claim the terms havent changed in over 1 year which is just a lie.
I am really surprised with the way casinomeister handled this case and other members i talked to about this issue were aswell.
I have a more detailed summary on casinomeister, if you have time please have a look, many of the members there agree with me having a good case here and being treated the wrong way:
http://www.casinomeister.com/forums/showthread.php?t=64235
If im not allowed to post that link please feel free to delete it and accept my apologize, i just thought it might be quite important in this case.
If anyone knows a way to get bulletproof of the terms of the day i signed up please pm me, i would be deeply grateful, im quite desperate at the moment proving that im right
I deposited 200 euros on intercasino, recieved a bonus and won around 7800 euros. When trying to withdraw some i got asked for ID and utility bill, which i sent and got accepted. Then instead of paying out i got asked to provide a notarization of my ID including name and details of the notar, which i got and got accepted. Then again no pay, but an email asking for what type of connection i used, i couldnt remember since at this point it was 1 month ago, so i said i usually try to use vpn since its safer these days. The answer was harsh, pretty much told me im banned for having used vpn which isnt allowed according to their term 16.
Now here is the thing, i NEVER admitted to having used vpn because i just cant remember if i did, still intercasino directly banned when i basically said i "maybe" did.
The second point is what really makes me speechless. I know for a fact the term 16 didnt exist when i signed up and won the money, because i read their terms and conditions before signing up. The casinos claimed the terms havent changed in over 1 year and then i found a way to prove this is not true, but using waybackmachine.com which is the only way for me as player to prove what they are saying is wrong, since i cant access their history of sitechanges. Here is the screenshot of the terms of intercasino 2 weeks before i signed up:
http://www.bilder-upload.eu/show.php?file=66d3c8-1411494224.png
You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up.
Third point is why would they ask for a notarized ID, let the player make the trip to a notar and let him pay, then look for a reason to deny payment AFTERWARDS, this doesnt make sense.
You can go to waybackmachine.com and check yourself, the terms ended at point 14.4, then they added a couple of other points after my sign up.
I complained at casinomeister already, but without success since the mod said that the waybackmachine could be broken and not work correctly so cant be counted as evidence which i totally disagree with and many other players too. To be fair the terms and conditions were the same as they are today like 6 months ago, but as you can follow up on waybackmachine you will see they changed them, deleting the vpn clause, for a couple of months and readded it later. Im not saying they have intentionally been trying to trap a player, but the fact that they claim the terms havent changed in over 1 year which is just a lie.
I am really surprised with the way casinomeister handled this case and other members i talked to about this issue were aswell.
I have a more detailed summary on casinomeister, if you have time please have a look, many of the members there agree with me having a good case here and being treated the wrong way:
http://www.casinomeister.com/forums/showthread.php?t=64235
If im not allowed to post that link please feel free to delete it and accept my apologize, i just thought it might be quite important in this case.
If anyone knows a way to get bulletproof of the terms of the day i signed up please pm me, i would be deeply grateful, im quite desperate at the moment proving that im right