Hopa Casino - PayPal withdrawal approved, but still not received 14 days later

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Hopa Casino

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£ 200

Louisehall Vereinigtes Königreich
Veröffentlicht am 6. März 2020

I won £200 on 20th February 2020 and cashed out via PayPal. The same day, a few hours later the cash out was approved. I have cashed out through paypal a few times so i know it's pretty instant that i usually receive the payment.
I went on to paypal to check if payment was received but couldn't log into my paypal account. I spoke with paypal on the 20th my account was limited so informed hopa about this asking what can be done.
PayPal was back up and running but no payment has hit my account. I asked paypal to see if they can trace the payment from hopa but they state no payment has been sent and if it has then I will need the transaction id. Hopa can't give me the transaction id.
I have emailed hopa nearly every day for updates on where my cashout has gone and I feel like I'm just getting the same answers but not really getting anywhere. It's been 14 days now and all I've been told is it was with the finance team for review and now they are saying it's with netellar for review. I feel like I'm being fobbed off.
I would like hopa to sort this missing withdrawal out asap or at least give me a timescale when it will be resolved.

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  • 19 von 25 gelöst
  • 2 Tagen Durchschn. Antwortzeit
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