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Hopa Casino - Delayed withdrawal waiting over 10 days

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Hopa Casino

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£ 80

Ian3106 Vereinigtes Königreich
Veröffentlicht am 13. Mai 2020

Hi , i put a withdrawal request in with hopa on the 2nd May for £80 they emailed me back saying could i send some documents over to verify my withdrawal which i did on the 4th, i then got another email off them on the 8th May saying they have received them and would start to process my withdrawal see email below

Contact Us |­ ­Forgot passwo­rd?­ ­| Te­rms­ ­| Un­sub­scr­ibe­Gam­bling can be addictive, please play responsiblyTo ensure you receive your Hopa emails in the future, please add ­Pro­mot­ion­[email protected]­opa.co­m to your address book.


Dear < name removed >,

Thank you for contacting us on Hopa. We are writing with regards to your current pending cash out request. We confirm we have now received documents and can proceed with your cashout request.

Cashout processing times differ according to your chosen method of deposit on the site. Please refer to our website Questions and Answers in the help section for information on how long it will take to receive the funds.

Unless you choose to change your depositing method, this should only be a single inconvenience.

We thank you again for taking the time to send us the documents and assure you of our optimum service at all times.

Hopa is committed to “CARE”- Customers Are Really Everything. If you have any questions or concerns, we are available 7 days a week. Please do not hesitate to contact the Hopa team, just click on Contact Us.


Sincerely yours,

Sofia.

Account Manager

Hopa.com


I have since emailed/chatted with them at least 3 times and get the same response we are very busy and waiting on our accounts team.I checked the website and my chosen withdrawal method should take 48hrs max but it is still in pending 4 days later, i have waited 10 days for this now i think its becoming a joke most other sites i use 3-5 days max, could you help please

Thanks

< full name removed >

Ian3106 Vereinigtes Königreich
Veröffentlicht am 14. Mai 2020

Payment received thankyou please close case thankyou

AskGamblers
Veröffentlicht am 14. Mai 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 2 Tagen Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 3,763 USD Durchschn. Betrag

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