Inquiry Regarding Missing Deposit

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @xLexx,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will haved no oher option but to reject the case.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear xLexx,

First of all, we sincerely apologise for the delayed response. We also want to thank AskGamblers for allowing us to provide full details on the situation.

After a thorough investigation, we found that the deposit in question was not made at our casino. According to our payment provider, the transaction was rejected because the 3DS authentication was not completed within the required timeframe. This means that the deposit was never successfully processed on our platform.

Additionally, the payment confirmation screenshot you provided does not match the timestamp of the transaction you attempted at our casino. The payment descriptor also does not correspond to our provider, which strongly suggests that the funds were sent elsewhere.

To resolve this, we recommend the following steps:
1. Review any other transactions made on May 8 to verify where the funds were deposited.
2. Contact your bank or payment provider to check the exact destination of the funds and request further details.

We understand how frustrating this situation may be, and we truly appreciate your patience. If you need any further clarification, please let us know.

Best regards,
Golden Crown Casino

Dear all,

This complaint has been reopened as per Golden Crown Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.