Beschwerde #11 Argo Casino

Game bonus round glitch which hasn't been resolved nor properly addressed yet

Von coldstorm

vor 8 Jahren

Did not know that it would be quite an ordeal to get this issue resolved at ArgoCasino.com as it seemed like a good legit casino with a good rating at Askgamblers.com
So here it goes, i played the slot "PICK A FORTUNE", entered the bonus round...and thats it, the game kept freezing and would not continue from thereon (screenshot uploaded).
I immediately contacted live chat ...as usual they asked me to provide a screenshot to which i reverted back with the same immediately. Standard response that i got everytime was to clear cache, cookies from my browser, change browser, change device , use laptop instead etc. I did it all but nothing worked. Finally i was told that the game worked completely fine from their end. I tried informing them this glitch keeps continuing from my end to which i was told to send a screenshot again. I did so patiently and its been 5 days there has been no response from ArgoCasinos end.
And to add to this, to my utter shock, the slot in question has been removed from their database now and nobody cares to help. Is this the kind of service that can be expected out of ArgoCasino? This is completely unethical and im extremely disappointed. Hoping they resolve this matter at the earliest.

Unseriöses Casino Argo Casino

Grund Software-Aussetzer

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

coldstorm

• 2 Bewertungen

vor 8 Jahren

Issue is resolved! Thanks AskGamblers.com and ArgoCasino.

AskGamblers

• Support Team

vor 8 Jahren

Dear @coldstorm,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Argo Casino

• Representative

vor 8 Jahren

Dear COLDSTORM,

Today we have received a reply from the Game Provider confirming that a service release was deployed to fix the fault in Pick A Fortune. The Provider representative confirmed that you may re-enter the slot. We have returned Pick A Fortune slot back on the website so you may continue the game session. Please, let us know if everything is OK now.
Thank you for your continued patience and patronage.

Best Regards,
ArgoCasino

Argo Casino Beschwerde-Statistik

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Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

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