Dozenspins Casino - Account disabled and withdrawal cancelled

Updating thread.They sent me a message after i write to support,they said that i did a things,that i didnt do,they said i used arbitrage situations.I didnt know what is it before i read in internet yesterday and i can surely say that i never used something like this.I made bets on top matches on myself opinion,because i watch a lot basketball and tennis.Also i want to add that whole amount thay they took from me is 2475 eur and its my own money,not winnings,and also my account fully verified.After their message they dont reply to me anymore.

Dear Dozenspins Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear TAPENSO,

We provide information regarding your complaint.

During the check of your gaming session, it turned out that you used almost the entire amount of your deposits for sports betting and applied the Value bets strategy, which is a violation of the rules of the project.

On 2024-01-12 you were informed by email (, email removed > that your account was closed due to violations of the project rules:

3.34 Dozenspins reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay any winnings), or to return any paid bet in case:

- The Gaming Account is used for playing in arbitrage situations;

The Dozenspins administration has the right to declare such bets invalid and block the Client's account.

Due to a violation of Rule 3.34, your winnings have been forfeited and your account has been closed and cannot be reopened.

The Casino is not responsible for your opening a new account or for any losses you may incur after opening a new account. We reserve the right to terminate any account created in violation of these rules at any time.

Sincerely, Risk Department Dozenspins Casino.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Dozenspins Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear Dozenspins Casino,

Kindly note that we have removed player's email address from your post since it is considered to be a sensitive information.

I dont know why you are thinking that betting full amount is something bad,i did it exactly because i can bet much more,but didnt want to hold all money on this account,exactly because i know if you have a lot of money on account ,bookmaker can block you and find some imaginary reason for block,like you did.Okay,you can unfairly block me,but i am asking to give me my own money back.I deposited 2500 euro ,you nulled all bets,2500 left on account.In your rules,you have 0 explanation or words,that you will confiscate my own money after you null bets.So honestly i will not return back to your company after things you did,just give me my own money back,and also i will delete all bad rewievs as misund­ers­tan­din­g.Also you can prove,that i made arbitrage bets,but now you say that i made some value bets.But i think,there is nothing to prove,because i did nothing like this and even didnt know what is it,return me my own money,i dont ask even your money,that i could possibly win.

Dear AskGamblers team,

We inform you that all the necessary proofs have been sent by us to your email suppor­t@a­skg­amb­ler­s.com
Please review the information provided.

Best wishes,
Dozenspins Casino Risk Department.

Dear @tapenso,

Rest assured that the AskGamblers Complaint Team is in contact with the Dozenspins Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Dear AskGamblers team,

We inform you that we have sent additional information to your email suppor­­t@­a­s­kg­­amb­­le­r­s.com.
Please review the information provided.

Best wishes,
Dozenspins Casino Risk Department.

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Dozenspins Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers team,

We inform you that we have sent additional information to your email suppor­­­t­@­a­­s­­kg­­­am­b­­­le­­r­s.com.
Please review the information provided.

Best regards.
Dozenspins Casino Risk Department.