Beschwerde #388 BC.Game Casino

Deposit of 1000 not credited in my gaming id

Von Lovediary

vor 1 Jahr

Hello sir, I need your urgent help.

It has been above 40 days I have not received my deposit of 1000.

I deposited 998.86 INR, 1.14paise was already in my gaming account

But still not yet received my deposit in my account.

I sent them all information bank statement video etc.

They where creating tickets but eventually they got failed.

I want your urgent help plz help and credit my 1000 deposit

I am providing you details kindly check it.

Order Details:

Deposit Amount: 1000 INR

Order ID: F-1819869920978687393

Status: Expired

Created Time: 30/12/2024, 6:23:22 pm

Unseriöses Casino BC.Game Casino

Grund Verzögerte Auszahlung

Betrag ₹1000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BC.Game Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BC.Game Casino

• Representative

vor 1 Jahr

Hello,

Unfortunately, this post was created after the initial 30 days passed from the transaction, and we cannot assist with this. We are acting according to our terms of service point 28, where we have mentioned that we won't be able to assist if the complaint is made after 30 days. The user can reach out to their bank and file a claim for a refund by raising the official complaint with them.

We have provided the support with the terms as well.

Best Regards
BC.GAME

Lovediary

vor 1 Jahr

Sir Kindly deposit my money in my gaming id plz it has been above 50 days now I want my money back plz

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per BC.Game Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

BC.Game Casino Beschwerde-Statistik

Gelöst 57 / 59

Durchschn. Betrag $12,165

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

BC.Game Casino Beschwerden

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Deposit of 500 not credited after 100 hours ticket 9972581

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Despite multiple contacts with Live Support (Ticket #9972581), agents Karthik and Jonell have failed to provide a resolution or escalation after more than 4 days (+ 100 hours).

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"Hello AskGamblers Team,

I am a Level 16 player at BC.GAME. My User ID is 95081103. I am filing this official complaint because my deposit of 10,000 BDT has not been credited to my account for 11 days, which is unacceptable.

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User ID: 95081103

Deposit Date: April 2nd, 2026

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Order ID: F-1861382573969390662

Ticket ID: 9925598

KYC Status: Fully Approved and Verified (Proof attached)

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Subject: New Complaint – Account Restriction at BC.Game Casino

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