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Casino Jefe - Delayed payment to Skrill

GELÖST
Beschwerde-Info
Unseriöses Casino Jefe Spielothek
Grund Verzögerte Auszahlung
Betrag € 500
mellahltd Niederlande
Veröffentlicht am 11. Juli 2016

Casino Jefe's withdrawal time to e-wallets is 24 hours, now they told me there is a problem with their PSP (Webdollar, they don't send self payments because it's a small company), and they can't process it in the weekend.
I'm waiting over 24 hours and now I have to wait till Monday also, and i'm not sure they will send me the money on Monday. The withdrawal is only 500 euro.

I also asked for a goodwill to the VIP manager and they can't add something, very sad that it's like this, I think I stop playing here.

Please help me to resolve this...

Veröffentlicht am 11. Juli 2016

Hi Mellahltd.

We send the payments automatically during the weekends, and manually during the weekdays. Your withdrawal hit the timeframe when last manual batch of withdrawals were sent and the automated payments were switched on. This was also explained to you by support staff. Now the payment has been processed and its in your account.

Best regards,

CasinoJEFE

mellahltd Niederlande
Veröffentlicht am 11. Juli 2016

Funds received by Skrill, 72 hours pending in total so 48 hours delayed withdrawal.

Thanks for the funds!

Veröffentlicht am 11. Juli 2016

Thanks for confirming and apologies for the delay.

-CasinoJEFE-

AskGamblers
Veröffentlicht am 11. Juli 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.