Beschwerde #6 Casino Jefe

Does not enforce Responsible Gambling

Von Jg941430

vor 3 Jahren

I would be the first to admit I have a problem with gambling, and use deposit limits to ensure that the casino remains fun.

I set a limit at almost every casino I just play on. I had my account at Jefe closed for a period of time, and recently reopened it.

Having played for a few hundred euros of losses, and these are fair losses, I went to my responsible gambling page to see if I was close to my deposit limit. To my shock, the limit was set at 20€. However, I was allowed to deposit far more than this (see image).

How is this possible?

I spoke to support through email and informed them, and they replied that I have no deposit limit set and the 20€ that’s showing on their website is from another website entirely.

So I have to question:

Why does jefe show a deposit limit and not enforce it?
Why does jefe take the deposit limit from an entirely different website and display it as a populated field under “responsible gaming”?

I am fairly certainly I had a deposit limit set. However, I can’t prove this beyond what shows in my account.

I think this is highly unethical. The response from support is:

No limit has been active in your CasinoJefe account since April 2022. The limit visible to you is from our sister casino LuckyDino where you have set 20€ per month deposit limit 28.9.2022.

You have not asked for a limit in CasinoJefe and as per our terms & conditions and responsible gaming policy this matter is resolved.

But this does not explain why my jefe account shows a limit?

I think this needs to be looked into because a lot of people who depend on responsible gambling tools may be victim. I was able to deposit 1410€ over my limit.

Unseriöses Casino Casino Jefe

Grund Einzahlungsbeschränkungen

Betrag €1410

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 3 Jahren

Dear Casino Jefe,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Casino Jefe Beschwerde-Statistik

Gelöst 1 / 3

Durchschn. Betrag $2,389

Durchschn. Dauer 3 Tage

Durchschn. Antwortzeit 2 Tage

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