I would be the first to admit I have a problem with gambling, and use deposit limits to ensure that the casino remains fun.
I set a limit at almost every casino I just play on. I had my account at Jefe closed for a period of time, and recently reopened it.
Having played for a few hundred euros of losses, and these are fair losses, I went to my responsible gambling page to see if I was close to my deposit limit. To my shock, the limit was set at 20€. However, I was allowed to deposit far more than this (see image).
How is this possible?
I spoke to support through email and informed them, and they replied that I have no deposit limit set and the 20€ that’s showing on their website is from another website entirely.
So I have to question:
- Why does jefe show a deposit limit and not enforce it?
- Why does jefe take the deposit limit from an entirely different website and display it as a populated field under “responsible gaming”?
I am fairly certainly I had a deposit limit set. However, I can’t prove this beyond what shows in my account.
I think this is highly unethical. The response from support is:
No limit has been active in your CasinoJefe account since April 2022. The limit visible to you is from our sister casino LuckyDino where you have set 20€ per month deposit limit 28.9.2022.
You have not asked for a limit in CasinoJefe and as per our terms & conditions and responsible gaming policy this matter is resolved.
But this does not explain why my jefe account shows a limit?
I think this needs to be looked into because a lot of people who depend on responsible gambling tools may be victim. I was able to deposit 1410€ over my limit.
