Thrills Casino - Declined Withdrawal, No Explanations Provided

Hi

If you would read the terms and conditions you would see that we don´t allow anyone to play on Thrills if you self excluded from either Superlenny or Kaboo (sister casinos). This case will remain unresolved Askgamblers.

Regards

Bruno

I have never played on either Superlenny or Kaboo.

This case will remain unresolved, I just hope people don't join any of your unprofessional casinos.

Did you get any heads up why you account was blocked in that case? You can contact our customer service or give me your username and I will look it up.

Regards

Bruno

We have sent the information regarding player's username to the casino representative.

Hi

User registered from a Romanian account and we do not allow players from this country.

Please refer to T&C 3.1.3 you are not a resident of Algeria, Comoros, China, Denmark, Ecuador, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Hong Kong, Ireland, Indonesia, Islamic Republic of Iran, Democratic People's Republic of Korea, Malaysia, Martinique, Mayotte, Myanmar, New Caledonia, Portugal, ROMANIA, Reunion, Saint Pierre and Miquelon, Singapore, Spain, Turkey, United States, Virgin Islands (US), Wallis and Futuna, United States Minor Outlying Islands, Libyan, Italy.

Regards

Bruno

Hi

I'm frustrated with the idea that it was only at the WITHDRAWAL that I was told that my country is restricted.

WHY did you let me deposit from my country?

WHY was my country in the drop down choice when signing up - it shouldn't be that hard to remove the restricted countries out of there.

How long would you have kept me losing my money on my website and only tell me when I wanted to withdraw?

It seems like other people have experienced this before, and it is a strategy used by the casino in order to not pay winnings and free roll customers.

@Thrills Casino,

Did casino returned player's deposit?

AskGamblers Complaints Team reopened this case due to the fact that a new information has been provided on behalf Thrills Casino management.

Dear @fb_10­206­793­763­077019,

We have been informed that your deposit amount has been refunded. Please confirm.

Dear Thrills Casino,

We noticed that Romania is still listed as a country available to choose upon filling in your sign up form. Perhaps this should be fixed at earliest convenience to avoid further confusion for your new customers and similar issues.

Thanky you Askgamblers for opening it up. Important to mention is that Romanian players can access Thrills and play there, but they can not claim the welcome offer which is stated in our terms.

"13. Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses or Free Spins unless otherwise stated: Belarus, Bosnia & Herzegovina, Bulgaria, Czech Republic, China, Croatia, Denmark, Estonia, France, Georgia, Greece, Hungary, India, Indonesia, Ireland, Italy, Latvia, Lithuania, Mauritius, Moldova, Pakistan, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Thailand, Turkey, Ukraine & USA."

I did receive my deposit back but just to be clear, I never claimed any welcome offer. Several other gambler contacted me about this issue with this casino,

This seems like some kind of tactic the casino uses with literally no risk potential - if the customer loses all the money POOF IT'S GONE, but if the customer wins "Oops, we do not serve that country'.

Hi

As you can see under T&C here - https:­//w­ww.t­hr­ill­s.c­om/­signup the following section states below:
3.

Eligibility to use the Operator's services

You may participate in any of the Games if and only if:

You are over eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of Your residence and you are aware that underage gambling is a criminal offence; and

it is legal for You to participate in the Games according to applicable laws in the jurisdiction of your residence; and

you are not a resident of Algeria, Comoros, China, Denmark, Ecuador, Faroe Islands, France, French Guiana, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Hong Kong, Ireland, Indonesia, Islamic Republic of Iran, Democratic People's Republic of Korea, Malaysia, Martinique, Mayotte, Myanmar, New Caledonia, Portugal, Romania, Reunion, Saint Pierre and Miquelon, Singapore, Spain, Turkey, United States, Virgin Islands (US), Wallis and Futuna, United States Minor Outlying Islands, Libyan, Italy.

It is correct however that Romania as a country is displayed once you try to signup. We are working together with our software provider to solve this so appologise for that.

AskGamblers Complaints Team is now happy to see that Thrills casino has verified and justified the exact reason why player's winnings have been confiscated, namely due to registering and playing from a forbidden country. We are also glad to know that casino management took our recommendations into consideration and is now working on the according software changes to avoid similar unpleasant situations in the future.

Considering the above as well as the fact that player's deposit has been duly returned, AskGamblers Complaints Team is now considering this case as Resolved and officially closed. Thank you all for your cooperation.