Hello!
The problem is following:
I created an account to this casino, and got my account verified very fast indeed.
For the first few withdraws everything worked fine, as they should be.
Now, for the last 3 days, they have rejected all my withdraws, and they say that the reason is:
"- средства возвращены на Ваш игровой баланс, по техническим причинам на стороне платежного провайдера. Пожалуйста, создайте новую заявку.". This is the reason I've been provided.
Google Translate translates it to this: funds were returned to your game balance due to technical reasons on the side of the payment provider. Please create a new request.
I have created "a new request" for 15 times now, all in the last 3 days. It is obvious, that we are not talking about technical reasons anymore. Why I know this? Well, like I said, for the last 10 withdraws, everything worked fine. When I started to win more, they "pull the plug", so to speak.
And also, what high-end casino would have technical problems for 80 hours straight? Furthermore, deposits using the same method works normally. And and as a cherry on top, I've used same withdrawing method from other casinos, and they all function normally.
So basically I'm blaming them to fake this "technical issue." It is relatively easy to call it a "technical issue". That gives a customer absolutely no information of what is happening.
I have contacted them via their chat service. They always give me the same answer in the chat as they give me via e-mail. And sad part is, that they have a list of things to say somewhere. How I know this? They write hundreds of letters in just a second or two. They keep saying the same thing over and over again, no matter to who I talk to. But it has cleared to me that nothing is really going to happen. Like some other casinos, they're hoping for the player to lose all the money he/she has won, so the casino wouldn't have to pay. At the moment there is over 1100€ that I want to cash out.
TLDR- Casino rejects my withdraw for no reason.
I have verified my account, and got few withdraws.
When I started to win more, they stop paying.
All this for no reason. They call this all a "technical difficulty", which is obviously not true.
I need your help with this, dear people of AG.
