Daddy Casino - Complicated verification process delaying payment

Hello!

Your withdrawal request is being processed by our financial department. It will take some time.
In addition, your account is fully verified. We apologize for the delay.

Best regards, Daddy Casino team.

Finally, after uploading all requested paperwork from my bank they announced my ACCOUNT VERIFIED and I can put funds for withdrawal. Within 24 hours they sent me a letter that my account is blocked and all funds seized. Alleged me in using 'strategy' whatever that means. Normally every single player use his own strategy.
Casino never warned me about using any kind of 'strategy' while playind especially when I was losing. This is typical scam behavior - "you can lose as much as you want but we will bever pay youback".
Anyway total funds seized 24874,95 Belorusian Roubles, most of the money is my deposits.
Please review the case.

Dear Customer,

Your account has been blocked due to the fact that you violated the rules of live games. If necessary, all evidence will be transferred to the administration of the forum.

Best Regards, Daddy Casino team.

Dear Daddy Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

As my account account is blocked thus I lost access to any of the data supporting my position I requested game history from casino. Request send to daddy's KYC service email sent as per my lawyer advice on 22.01.2025

Text of the request below:

Dear Sir/Madam,

I am writing to request access to my personal data in accordance with
Article 15 of the General Data Protection Regulation (GDPR). I am
requesting access to the following information as stipulated by
Article 15 of the GDPR:

All personal data concerning me that you have stored.
Comprehensive information regarding all payments I have made,
including cash deposits, withdrawals, bank transfers, and other
payment services or methods.
Details of the games I have participated in on your website(s).
I request that the personal data you hold about me be made available
in a structured, commonly used, and machine-readable format, as
specified in Article 20(1) of the GDPR.

Please note that this request includes any other services and
companies for which you act as the data controller, as defined by
Article 4(7) of the GDPR.

Under Article 12(3) of the GDPR, you are obliged to provide the
requested information to me promptly and within one month of receiving
the request. According to Article 15(3) of the GDPR, you are required
to fulfill this request without imposing any costs upon me.

Failure to respond to my request within the specified timeframe will
leave me with no choice but to pursue legal action against you and
file a complaint with the appropriate supervisory authority.

Thank you for your attention to this matter.

Yours sincerely,

Dear all,

This complaint has been reopened as per Daddy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

We are carefully analyzing your request and will get back to you with a response as soon as possible.

Best Regards, team Daddy Casino.

In accordance with my request above, the casino provided me some information, but unfortunately hand history was not provided. I still do not have access to hand history and other possible evidence. Thus, I am not able to provide any additional information on the case.
I played in absolutely the same manner from the moment of registration till account block and never received any warnings from the casino about the inappropriateness of certain actions (yet I'm sure no such actions were done by me).
The actions of the casino do not correspond to the principle of "fair play". There are no "sure bets" in blackjack. All bets were risky, so the casino, having accepted all my losing bets, is also obliged to pay out the winning bets.
I hope for a goodwill resolution of the case.

Dear Daddy Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Daddy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello,

I want to note that the casino made a decision to seize funds and claimed I violated some rules, but as follows from the post above - they are still carefully analyzing the situation. Thus, it is not clear - on what basis such a decision was made, if the analysis of the situation has not yet been carried out. Also, if there was "irrefutable evidence", then why was it not provided in a timely manner, and it took almost a month to return to this issue? So I repeat the question - then on the basis of what "evidence" was the decision made 4 weeks ago?
It took too much time to present paperwork that was 'ready' 4 weeks ago , it's quite obvious that evidence could be possibly generated (or being generated now). There is no logic otherwise.
Just pay off the money and close the issue in an intelligent manner.

Regards,

Dear Customer,

Upon a thorough review of your account, we have identified a violation of our Casino Rules. Specifically, you employed a strategy aimed at gaining an unfair advantage, which constitutes a breach of our terms. As a result, your winnings will be voided, and your account will be permanently suspended. The evidence supporting this decision has been provided to the forum administration.
The corresponding letter was delivered to your email on 01/23/2025

Regarding your request for personal data under the General Data Protection Regulation (GDPR), an official response was sent to your registered email address on February 6, 2025.

Best regards,
Daddy Casino team.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Daddy Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.