Beschwerde #1 Crypto Bet Sports Casino

The bookmaker did not withdraw my money and does not respond to my requests

Von denys112

vor 2 Jahren

I made a deposit on January 13th, played for over a week with this bookmaker and decided to withdraw part of my balance on January 21st.
The bookmaker said that they would withdraw my winnings within 48 hours, but this did not happen.
At the moment, more than 5 days have passed and the bookmaker has not given me an exact answer and deadline regarding my withdrawal of funds

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Diskussion

denys112

vor 2 Jahren

The bookmaker came up with a non-existent reason for blocking me and not paying out my winnings.
I received a link from him to a third-party resource - where I was verified.
Why are my documents distributed to different resources, and not just the bookmaker?
I made a final deposit of 535 euros, the bookmaker refuses to return the final balance of 1140 euros.
I repeat that I am a living person and a player and I am ready to undergo any checks and verifications from the bookmaker - and not from third-party resources!
I am attaching screenshots of our communication and the fact of fraud below for your viewing.

denys112

vor 2 Jahren

After 2 weeks of waiting.
Yesterday I received a response from the casino.
They report that I broke something, some rule - BUT WHAT RULE THEY DON'T SAY.
They are only going to return my deposits.
Please note that I was verified on a third-party resource - where I uploaded all the required documents.
If the bookmaker doesn’t like something, then I’m ready for any checks, including a personal meeting or a video call on Skype.
The bookmaker did not respond to my proposal regarding additional verification; it can be assumed that the bookmaker simply wants to steal my money.
I am a real player and ready to cooperate

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

This complaint has been reopened as per Crypto Bet Sports Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 2 Jahren

Dear Crypto Bet Sports Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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