Beschwerde #19 CatCasino

Account blocked with 8600 euro

Von repchatuy

vor 1 Jahr

Hello,

I started playing in Cat Casino almost two years ago on 07/04/2023. I immediately verified my account. I played live blackjack and sometimes slots to wager a bonus provided by the personal manager via email, phone call or a message in Telegram chat.

I repeatedly lost my deposits, made new ones, and withdrew when I won. Cat Casino had never had any problems with how I played and always withdrew my winnings.

Over January I lost a lot of funds, close to 4'000 euro, then I decided to double my bet to 100 euro and started making deposits of 5'000 instead of 2'000. Prior to that I had a chat with personal manager about higher withdrawal limit for my account, on which he has answered the following (translated via google translate):

“Cool, I like your aspiration, good

I will send a request for an increase to the administrative department, but I would like to warn you right away that this is not a quick procedure. But as soon as they give me an answer to my request, I will immediately write to you. Agreed?”

After that I lost another 5’000 euro, deposited again, won and withdrew 4’000, lost the remaining balance and then made my final deposit of 5’000.

On 20/02/2025 I got lucky and won a lot in live blackjack and had a little bit more than 8'600 euro on my balance. I set 4'000 on withdrawal in the evening, but had to wait for longer than usual, so I went to sleep. I woke up with my account banned, my winnings taken from me and an email from Cat Casino saying that I allegedly broke the ToS by gaining an unfair advantage over the casino.

If needed, I can provide all the emails, messages, transactions of deposit and withdrawals.

With best regards,

< first name removed >

Unseriöses Casino CatCasino

Grund Kontolöschung

Betrag €8600

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that CatCasino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

CatCasino

• Representative

vor 1 Jahr

Dear User,

In accordance with the Terms and Conditions of our casino, the administration reserves the right to monitor all transactions and activity logs at its discretion, at any time. In cases where unfair play, bonus abuse, or any other violation of casino rules is detected, the administration has the right to review and void winnings, as well as take appropriate action against the player's account.

Upon reviewing the player's account, we identified a violation of our casino rules. Specifically, the player employed a strategy to gain an unfair advantage, resulting in the annulment of their winnings and the suspension of their account.

This violation falls under the following clause of the Terms of Use of the Services:
9.8 — Using strategies that exploit any bug or malfunction in the software.

Monitoring data provided by Evolution confirms that the player was previously flagged for using the “Wonging” strategy, which is considered a breach of fair play principles.

Best regards,
Cat Casino Team

AskGamblers

• Support Team

vor 1 Jahr

Dear CatCasino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing exact terms and conditions that are breached by the player's action.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 1 Jahr

Dear @repchatuy,

Rest assured that the AskGamblers Complaint Team is in contact with the CatCasino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

CatCasino Beschwerde-Statistik

Gelöst 8 / 9

Durchschn. Betrag $34,749

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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