Casumo Casino - Outstanding payments not received since May

Dear @stkst,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

10 000 euro

Hi there STKST,

Firstly I'm sorry to hear you've had some difficulties in this process but we're glad you have reached out to us about this. Unfortunately, I can't look up or share account-related information here due to data protection.

That said, I can see from the screenshots provided this may be related to some slowdowns or potentially, technical issues with the payment service provider. As mentioned by my colleague Mats we, unfortunately, have a lot less influence on payment arrival once this has been sent from our side, however, we'll always do what we can to assist and enquire what the issue may be to see what can be done to help ensure these funds reach you.

I would be happy to assist you further and look into this for you if you can send an email to [email protected] just request to Jay's attention in either the subject and or body of the message.

Kind regards,

Jay
The Casumo Team

I responded to the casumo email writing this:

"Hi, as stated in the complaint I have waited for the 2x 5000 euro withdrawals since mid May. I feel as there has been no progress or willingness to resolve this. I can't remember to have played at a casino and had as much trouble to simply withdraw, as with casumo. Hope this can be resolved asap. Please contact me if you need anything from my side. Have a good day!"

Hi there STKST,

Many thanks for that!

I will get back to you as soon as possible so that we can work towards resolving this.

Kind regards,

Jay
The Casumo Team

Sent requested bank statement now.

Hi there STKST,

Thank you.

We will respond accordingly once we have an update. Many thanks for your patience thus far, we'll do our best to get this resolved as soon as possible.

Kind regards,

Jay
The Casumo Team

They say the payment is being processed. I have not received anything yet though. I ask for the complaint to be extended another 48 hours for extra time for casumo.

Dear @stkst,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Not received anything as of yet. I have suggested to casumo to payout to my muchbetter account. Hope to hear from them soon.