I made a withdrawal on the 8th of December, it is now 20th and no payment is in my account. I have verified my account and it has been successful, I pretty much had to upload my life to them. Although my account has been verified they still refuse to pay me and keep lying as to what is the situation.
1. I have been told via email that payment has been made and to send statement to prove no payment came through. Which I did.
2. I then have been told via email that payment was made and the payment provider has rejected it. And now it will be successful, no time frame was given.
3. Now I am being told again payment has been made on the 8th and it should be in my account and yet again having to send statements proving nothing has arrived. I have done so and now they are ignoring me. They keep lying and the last excuse they have made is that they are locating the funds and will let me know when they have done so. Given that they have exceeded all timeframes of payment already i find it difficult to trust that they will be locating the funds and get back to me anytime soon.
I have been given contradicting stories as to what is going on everytime I email them and live chat has completely gone quiet.
Please help this is the third time I'm raising a complaint on here.