My casumo casino account has been paused when I was going to verify my mobile number with casumo. Where I have send them an email on 03.05.2021 about to raise the issue but they do not response anything with mail still my account is in paused mode. Please help me to open my casumo account. What happened with me I have send you a screenshot.
Beschwerde-Info
Unseriöses Casino
Grund
Hey there SINCH708,
Hope you're doing well today!
Based on the screenshots provided, it looks like you may have more than one account with us here at Casumo. I'm afraid it is strictly against our terms and conditions to create more than one account with us, which would be why your account has been paused. The relevant terms and conditions are as follows:
2.1. You may only open one Account on Our Website. We retain the right to close any duplicate Accounts.
2.2. If You open or attempt to open more than one Account, for whatever reason, We may block or close any or all of Your Accounts at Our discretion.....
Our full terms and conditions can be found here: https://www.casumo.com/en-in/terms-and-conditions/
As we cannot look up account specific details through AskGamblers, I'm afraid I can't investigate further, but our team would be more than happy to look into this and provide you with any additional information you require. 😊
Wishing you all the best!
Casumo

Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Casumo Casino management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Casumo Casino Beschwerden
- 65 von 71 gelöst
- 1 Tag Durchschn. Antwortzeit
- 1 Woche Durchschn. Lebensdauer
- 14,368 USD Durchschn. Betrag
-
Ungelöst
Casumo Spielothek - Schikaner Verifizierungsprozess und keine Zahlungen
€10,151
Ungelöst
Casumo Spielothek - Schikaner Verifizierungsprozess und keine Zahlungen
Liebes Askgamblers-Team, vielen Dank für diese Gelegenheit, sich über das Casumo Casino zu beschweren.Ausstehender Betrag: eine ausstehende ...
-
Gelöst
Casumo Casino - Haven't received my withdrawal
€500
Gelöst
Casumo Casino - Haven't received my withdrawal
I made a withdrawal my first withdrawal with Casumo Casino on the 11th of November 2024I have not recieved it as of yet, ive emailed and talked to ...
-
Gelöst
Casumo Casino - I am having problems withdrawing funds due to the lengthy verification process
€2,002
Gelöst
Casumo Casino - I am having problems withdrawing funds due to the lengthy verification process
Dear Askgamblers!I hope you can help me with a question regarding Casumo Casino. I am having problems withdrawing funds in the amount of 2002 euros ...
-
Gelöst
Casumo Casino - Missing 2500 withdrawal
$2,500
Gelöst
Casumo Casino - Missing 2500 withdrawal
Hey my withdrawal was supposed to been sent to me on August 2nd to my KOHO bank, well come to figure out I guess KOHO doesn’t accept deposits or ...
Haben Sie Probleme mit Casumo Casino?