I deposited €100 on the casino on 01/24/24. I then made 2 withdrawals of €500, the first dating from 01/29/24. Account verification is required, and my documents are accepted except my bank statement. He asks me for a bank statement for the period from 01/08/24 to 02/08/24 with all transactions entered and exited, unmodified, in pdf, and with the deposit made dear to them. I sent the official statement, coming directly from my bank in pdf, unmodified with the corresponding dates and with the deposit of €100 dating from 01/24/24. They refuse me the document each time without any new explanation... the chat does not answer me and despite several contacts by email, I have never had a response. I don't know what to do anymore to hope to get my money... thank you for helping me
Beschwerde-Info

Dear Casombie Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Customer,
Please, provide us your username and email, and we will have a further look.
Thank you,
Casombie
Hi, yes no problem.
Rastalyric
< email removed >

Dear Casombie Casino,
Kindly be informed that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello,
I do confirm we received the user's casino credentials.
I will post here the answer shortly.
Regards,
Casombie Team
Dear customer,
Please be informed that the PDF file you are uploading is password-protected. Instead, we kindly ask you to provide us with the screenshots of your online-banking, showing the Transaction history for the full month of January.
Please feel free to send the screenshots to our email address.
Sincerely,
Casombie Administration
Good morning, I sent the screenshots to your email address
I sent screenshots of my bank statement by email, as usual, I still haven't had a response. I also added the screenshots on the site, in the "verification" tab, again refused because they are not in pdf...
Casombie, do you communicate in your teams where your goal is simply to leave things unanswered? You ask me for a few things on one hand and refuse on the other saying that it's not the right format..
Askgamblers, thank you for doing something for this casino, which really lacks seriousness.
Dear customer,
We thank you for providing us with the requested screenshots.
Please be informed that your documents were taken into processing and we will do our best to check them as soon as possible.
We will keep you posted in case of any updates.
Sincerely,
Casombie administration
Hello, It's okay, my account has been validated. Thank you for your help
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